Last month, in an effort to increase transparency into what we’re working on, we posted our first monthly list of product changes.
Below is an updated list for the month of March. We’d love to hear what you think and we want your feedback!
Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement. Have other ideas? Reply below to share your suggestion and you may see it in a future update!
Major updates for pros in March:
Smaller changes for pros:
In case you’re curious, here are the major updates on the customer side:
Again, we would love to hear your other ideas. Reply below and let us know what you’d like to see on this list next month.
So, reviews being sorted is at the hands of the customer, and couldn't be fixed by Thumbtack software tech people? Customers rarely read an entire profile, (because we get conversation starters about estimates, etc,) so what makes Thumbtack think that they will take the time to sort reviews from newest-oldest? I know because a few potential customers asked me if previous customers posted reviews, and even after explaining to them that they are listed in my profile, then I don't hear from them again.
Why hasn't Customer Viewed been restored? That was very useful, and more Pros are expressing their concerns about not having that useful tool in your previous March thread. Again I ask, why take away a very useful tool? Please restore it ASAP.
Refunds. Even though I like the fact of submitting a request to avoice arguing with moderators, on line reps, etc, but why should it take 2-3 days to approve of a refund? Thumbtack should know immediately if a refund will be given.
The Job preferences is an ongoing discussion and argument. We set the travel preferences, we expect it to work for both when Promote is on or off. Not send us jobs to pacify us that we are getting job requests.
Be The First label needs to be in a better place. I didn't see it until a fellow Pro pointed it out to me the other day. Why are these labels not in bold/larger font? Most Pros are just excited to get a lead, especially in the jobs tab if it's a local job, so we click view details to see what the cost is before we respond to the lead.
As for not seeing my idea or suggestion for improving Promote, It's been more than 4 months since I first gave my input, and there has been no acknowledgement of any kind to tell me, or other Pros for their suggestions. What about keeping us abreast with"We are still reviewing your suggestion", "Can you expand more on it because our support team needs more info",. At least something to keep us positive that our feedback, suggestions are being heard, addressed, not the typical "it's being forwarded". This way we know that Thumbtack cares about us
Here's a suggestion, that I hope gets addressed..When customer is filling out their preferences, how about having them put the city their event is taking place, NOT their home city? So many customers that I've worked with may be local at first, then I find out later that their venue is in a different city, sometimes an hour away.
Thank you for having me comment
Check your travel areas. Look in the Specfic areas tab. I was getting jobs well past my 50 mile radius that I set in the Distance tab for a one way trip for a DJ gig. I was getting gigs as far away 175 miles away. I know I wouldn't be wanting jobs that far away. Sure enough there were two additonal counties checked in the Specific area tab of my profile. I did not check those counties. Why would I? I know how far away those cities are from where I live. Obviously a TT update caused that to happen.
Happens to me every day at least 10-15 times. Clogs up my inbox. My preferences are perfect. It makes no difference. Have brought this complaint more times than I can say.
Totally agree - how can you follow up if you don't know whether the customer has viewed it or not?! Makes no sense to take it away. Not a fan of the new way of promoting and quoting either.
I guess it's somewhat of a progress, I still would have liked to see Thumbtack correct it on their end, not leave it up to customer to control it. Don't know how many customers will click that sorting tab, as I had one ask me if I had any recent customers post reviews.
Giving job-posters the ability to sort reviews is progress. The "Internet Using Public" has an expectation to sort reviews. That feature can be found on: Amazon, Home Depot, and many other large, heavily trafficked websites.
I do not do much hiring of service providers. BUT; I do a lot of assembly jobs through TT. If I know the product to be assembled ahead of time I can check the reviews. Here is an example that just happened.
A repeat customer hired me to assemble a couple of small shelving units from BB&B or someplace. The product had a fair number of bad reviews. I informed my customer that I would assemble the unit, but based on over 100 reviews with 20% being 1 star or 2 star, he had a 1 in 5 chance of having a bad outcome. I suggested an equivalent IKEA product. Which he then went out and purchased. I assembled the IKEA product and he was happy. I saw the other product still in boxes, waiting to be shipped back.
Other customers have cancelled orders when I pointed out issues mentioned in multiple bad reviews.