To start, it’s important to remember how you pay Thumbtack for leads. You don’t pay us until a customer contacts you--for instance, when a customer messages you on Thumbtack, sends you a text, or calls you. In order to accurately charge you for those leads, we therefore have to know when a customer contacts you. So here’s how that works across different kinds of communication methods:
Please keep your questions coming. We care about your privacy and do not want to misuse the trust you put in us.
This is a question that I have had as well... If you mask the phone numbers, and the client sees phone calls coming in from across the country, even though I am right in their county, they likely wont answer. I know i rarely answer calls from BFE. This is a huge slap in the face to the pros that offer quality services, quality profiles, and quality follow up. Why would I want to wear a mask when I call the client??? I'm not a protester standing on a corner who needs a mask... But to keep it relevant... how about them Mets... still in first place.
If by "new terms" you are referring to the new process by which pros are connected with leads, YES, I am SO upset! I was thriving with the old system, and I've yet to get 1 lead with the new way that things work...
I'm getting charged though I have not accepted the terms and use and cannot even get into my account. Today I wanted to even remove my payment method so I can't be charged again. I do not accept these terms and do not want to be charged anymore. I don't even know what to do if I want to cancel. I was going to hold off on doing so until I saw where this was going, but I can't even push the pause button.
@techlab I took a look into your account and found that it's accessible. Did you possibly accept the terms after posting this? I'm sorry to hear that you've considered closing your account. Is there something in particular that we could help you with in order to reconsider? If so please feel free to send me a direct message and I'll do my best to help. If you truly would like to close your account you'll need to log in, go to settings, click account, and then deactivate account.
Wow - this explains the wrong number issue I raised the other day.
Unfortunately as a law firm I must carefully consider the ethical and confidentiality issues of this as passing client confidential calls through a third party mask number is quite likely a violation of confidentiality and an ethical issue.
As I said, I need to consider this closely, but I may be forced to terminate my use of Thumbtack.
(Please do not delete this post - its not a threat - just a real situation that is specific to my and a few other areas of work on here.)
Any other lawyers out there? I would love to have a conversation regarding the ethical issues here for our line of work.
As per my previous post, I have removed the phone number from my profile in order to protect confidentiality of a potential calling client. Right now this seems to be of little disadvantage because the leads generated by TT are few and far in between and even less actually call as far as I can tell.
Obviously I am easy to find on Google so a lead could simply google me and they will get my direct contact information.
For now this is my only choice as I need to further investigate this and potentially discusss with my local bar association.
Thumbtack - this is a BIG deal. I know you may say that lawyers make up a tiny amount of TT's overall revenue, but there are ethical and confidentiality considerations in many of the job descriptions that you support. Many will not be able to work in a platform that "could" monitor calls... you said you "don't", you did not say that you "can't"... the mere fact that the ability exists is a breach of trust and confidentiality that many of us simply, because of our trade, cannot accept. I can't speak for other states, but I know for a fact that the Illinois Rules of Professional Responsibility prohibit this sort of risk. I am sure our fellow cpas, financial advisors, therapists, life coaches etc etc. have similar rules that they MUST follow. Nobody will be willing to put their license or reputation at risk for a lead generation company.
If you wish to have your counsel contact me, I am happy to discuss further and compare notes.
(again, please do not delete this post - it may seem as a violation of posting rules, but it truly an issue needing re-thinking.)