@GeorgeH @MR to clarify, the numbers being masked only happens on your profile when a customer is clicking on it to call you and not the other way around. As Lydia said, "to mask the phone number you enter on your profile, track the occurrence of the call, and forward the call to your number." @MR yes, it is possible that this could be what you were experiencing the other day, however, it's hard for us to say as we weren't able to replicate what you were seeing
@Kameron No need for clarification. I had it right the first time.
What you state here is exactly the issue that I am referring to. The customer clicks on a mask number to call me, the call routes through Twillio before it gets to my phone number. In other words, a third party is in the middle of a call in which the potential client has no knowledge of and would not expect to be present.
@Kameron... so when I call a client through the Thumbtack portal, the number they see is my real number? if that's true, then that's ok.. The number you are masking is theirs... I have no problem with that.
@GeorgeH Also though, just so things are clear and I am correct, when a client views your profile, they may see a masked phone number and not your real number. This is because TT wants to know the client called you so when they call that number, it is logged as a call by TT and then the call is forwarded to your regulr number.
In that way, lets say someone writes down that number and gives out your number to 10 friends at a cocktail party. All 10 friends call you from their cell phones. I believe at that point you will be charged 10 times for a lead.
Now here is the issue... lets say the client calls you 12 times over a few weeks as the project is being worked on by you and you never gave the client your real number. All he has is the masked number in his speeddial. Does the pro get hit with 12 lead charges??
@GeorgeH the number masked will be yours when the customer views your profile.
@MR the first point you’ve made is correct, however, the 10 friends theory is untrue. The customer has to actually click or touch on the phone number shown in the app in order to activate the link so that we can know a call occurred. If the same customer calls you 12 times you’ll only be charged for the first call just as you would for the first message they send in the app.