The 4 hour window IS too small. I run a small, independent business, like many of your clients. There is 1 employee, me. When I start teaching in the afternoon, I run straight thru till the evening closing. I have no time to think, let alone return messages until afterwards.
I do the work that I do so not to be tied to a computer all day. Typically I respond early morning or around the end of my day at five. Telling a Pro that you have to respond well beyond normal hours is unreasonable.
Hi everyone! We've received a lot of new comments on this thread and I want to just clarify a few things. Keep in mind that we by no means expect you to respond in the middle of the night or early in the morning. Response time goes into effect from 8am-8pm local time. Also, remember that the 75% response rate means you can take longer than 4 hours every now and then and still qualify.
Counting from 12 month prior (when 4 hour rule was not in place ) and not from the date it was implemented, makes no sense and only drops your response rate. How is that fare?
I am a top pro with a lot of 5 star reviews. I haven't gotten any leads since the month of June. Not sure how in the world that can be after my long history of having satisfied clients. That being said, it's gonna be hard to get verified reviews with no leads. I called the other day to see what's wrong and customer service just said there aren't many leads right now. Your thoughts?
I would also like to add that Thumbtack boasts all the time how special being a Top Pro is and only 4% make it to that status. True - it is special. However, sometimes I see it differently. Why is it sooooo hard to be a Top Pro? Only 4% in the entire nation make it?
If only 4% are able to make Top Pro Status - it can also sound like the platform is too difficult to make it as a Top Pro. That is just my view point. And I'm a Top Pro !
If response time, and background check and bookings and 5 star rating and excellent reviews need to be tracked just to get a Top Pro badge and only 4% make it? That says something about the challenges many are facing to reach that goal. As noted by the many complaints just in this feed alone.
I recommend that the TT team re-think their wording on this. At least don't say only 4%. I'm not even getting a 4% return on my investment with TT in the last two months - and that is dismal news.
As I mentioned in a earlier response ~ if Pros can not respond within 20 minutes - or less - then all the other stuff will work against you. I just don't even see how response time is even part of the equation - but it is.
So put your services on Pause and turn it back on when you Can respond. Letting paid leads sit in your inbox for hours is something you really need to review. Your odds increase when you can respond immediately and that is the best advice I can give. It will help with this "tracking" thing too. It seems.
Keep in mind - This is a "response" platform. I want it now! ) People are busy. And with customers allowed to reach out to 4 - 9 - 15 other pros . . . Response Time Matters!
Good Luck Pros!