@Ma pros are able to get up to 10 reviews from customers outside of Thumbtack, they just won't be verified. If you look above, it says "Receive at least 5 verified reviews in the last year" so although those two reviews would look great on your profile, if they aren't from Thumbtack customers they won't be verified and won't count towards Top Pro.
JasonB Over the last month, I have written you 3 private messages and I have not received a reply from you on any of them, are you planning replying my private messages? I am very sorry using this public post to address this situation, but I'm starting to believe that I will get no response from you unless I do it in the public setting.
@sttnyc we want to make sure you're getting the help you need. Do you have questions regarding the new Top Pro program? If so, feel free to ask them here. If you have questions or concerns that are specific to your account, please contact our customer support team at 800-948-2034.