Product news & updates

Information about all of our latest changes, so that you're always in the know.
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results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?

Get more of the leads you want

With the start of the spring season, we want to take a moment to remind you how the new Thumbtack works and share a tip for building your business in the year ahead: set your preferences. With the new...
by Thumbtack Employee CourtneyF Thumbtack Employee 04-06-2019
1 13

Questions about our Terms of Use Updates

We appreciate the questions about how and why we track communications between you and your customers. We care deeply about your privacy and recognize that we may not have been as clear as we could hav...
by Thumbtack Employee LydiaH Thumbtack Employee 03-29-2019
1 15

February’s product improvements

  We’re always trying to make Thumbtack better, so that pros like you can be successful. A critical part of that is your feedback and all the great ideas you’ve shared on the Community. We’re listenin...
by Community Manager JasonB Community Manager 03-28-2019
7 62

A new refund experience

Our support team is amazing, but you have better things to do than contact us over and over for help with charges. Pros like you asked us to update our refund process, so now you can dispute a charge ...
by Thumbtack Employee nojoh Thumbtack Employee 03-21-2019
6 8

Save time with saved replies

It’s not always easy to drop what you’re doing and type a message to a new customer. We know you’re busy; enter saved replies. Instead of taking the time to write the same response over and over (beca...
by Thumbtack Employee TomB Thumbtack Employee 03-20-2019
3 8

Understand the strength of your profile (and how to improve it)

How strong is your profile? Now you’ll always know. Any time you go to your profile, you’ll see its strength at the top. Don’t worry if your profile needs some work. Along with your profile strength,...
by Thumbtack Employee KenzieL Thumbtack Employee 02-19-2019
4 0

Add your prices. Get a rank boost.

We’ve heard from customers that seeing pro prices upfront is important. It gives them a sense of what it's like to work with you and whether you are the right fit for the job. By posting your prices u...
by Thumbtack Employee GeenaG Thumbtack Employee 11-26-2018
2 14