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Resource of the week: How customers find you

Thumbtack Employee
Thumbtack Employee
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Hi everyone! This week I wanted to share this guide that walks you through the customer experience on Thumbtack. Seeing how Thumbtack works for customers can help you understand how to stand out and get hired.

Check it out and use this thread to share any questions or feedback. You can also share your own experiences and ideas. Have you ever tried searching for yourself on Thumbtack? What did you learn? Any surprises? Any tips for other pros on how to stand out?

Thanks!

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Re: Resource of the week: How customers find you

Community Veteran
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Thanks for the post @ScottA, I'd love to share my thoughts about the 'customer experience' here but it would take far too long and I've already documented them at length elsewhere in this forum. In brief, I think the 'customer experience' is appalling and shambolic.

I'm happy to discuss with you why I have an unfavorable view of the 'cutomer experience'. I sent you a PM with my number if you'd like to have a proper chat.

Regards,
Laurence. 

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Re: Resource of the week: How customers find you

Thumbtack Employee
Thumbtack Employee
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Hi @Lar. I'm sorry to hear Thumbtack isn't working for you, and I'd be happy to listen to whatever thoughts you have to share. I'll respond to your PM to continue the conversation.

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Re: Resource of the week: How customers find you

Community Veteran
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Super, thanks Scott.

Re: Resource of the week: How customers find you

Community Veteran
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@Lar  If you learn any words of wisdom in this conversation, beyond the obvious that we are all well past in our troubleshooting trying to make things worlk, please let is know.