Resource of the week: Responding to reviews

Thumbtack Employee
Thumbtack Employee
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Hey everyone! This week I wanted to highlight this course that contains tips and strategies for responding to negative customer reviews.   

Check it out and use this thread to share any questions or feedback. You can also share your own experiences and ideas about how to handle negative reviews. What's worked for you? What hasn't worked? What tips or advice would you give to a new pro just starting on Thumbtack?