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Resource of the week: Responding to reviews

Thumbtack Employee
Thumbtack Employee
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Hi everyone! We get a lot of questions about how to deal with less-than-stellar customer reviews, so I wanted to share this article from Thumbtack Help that contains some tips and strategies. 

Check it out and use this thread to share any comments, questions, or tips and strategies of your own. How do you respond to customer reviews? What's worked? What hasn't? What lessons have you learned?