The new promote system has been a great way of leading customers to my profile.
However, I've found that when customers use a "quick reply" to engage in conversation, almost 60% of the time - they never follow up beyond the initial quick reply of "when are you available" "can you give me an estimate" etc.
So approximately 60% of the "leads" that I get using the promote system are completely non-responsive customers. This seems like a very high percentage to me.
I'm wondering what your data shows in terms of customers following up beyond their initial quick reply. I keep very specific data for my own business - so I'm sure Thumbtack does as well. Can you please be specific? Obviously this would probably vary from market to market.
A very easy solution to make these leads a better value for your Thumbtack pros, and to generate better conversation for your customers - would be to ask your customers to include a way to get in touch (email or phone).
We can, and should, all win - Thumbtack, TT pros, and TT customers.
Hi everyone, thanks for all who are participating in our Q&A. I just want to remind you to keep comments and questions specific to Promote. Remember that off-topic posts will be moved to more relevant threads.
Interesting question re: "Do I need a website?" My answer is YES!
I do not espond to the canned requests wherein a follow-up is extrenmely rare. However, I have on more than one occasion had hits on my website from the same seeker, even though I never respond to the canned request.
90% of the time , you send me a job request , and I send them a quote, or ask them for more enformation about the job, and then they never answer back to me . But you take money out of my bank account , thinking that I bid on the job, when I did not bid on there job ! You are just showing me a job , and paying yourself, and I get -0- for the money you stold from me ! You are only promoting YOU, not me ! When is this going to CHANGE ?
What makes Our Co. different the others is that we respect your project as much as your Money. Our goal is to be 100 % customer satisfaction and detail work. Exterior Interior Custom Paint Services
I have more of a suggestion than a question. I have been contacted a several times regarding my Photo Booth only to NOT GET THE JOB because they want a MIRROR BOOTH> I suggest you add this option to the form regarding "Type of Booth" they are looking for. Then I will be "filtered out" and it won't cost me money to be contacted by or connected with this customer.
There are also a Selfie Booth that might consider adding to the inquiry form...
Thanks for addressing this matter
@beckyspb Thank you for sharing the suggestion. I'l be sure to pass along your feedback on this for your specific category.