PROMOTE not working for my areas

Active Community Member
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Hi,

I have my PROMOTE turned on for my home city, but recently on a message in my inbox from a potential client IN THAT HOME CITY, I saw the message "YOU'RE NOT TARGETING JOBS LIKE THIS." 

In fact, this potential client fits all of my PREFERENCES. So how can I not be targeting jobs like this?

How do I fix this?

I suspect that Thumbtack has turned off PROMOTE in my home city without telling me, because I recently turned it on for some other cities - and I know that Thumbtack doesn't want the same pro promoting himself / herself in too many places. 

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Re: PROMOTE not working for my areas

Community Expert
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@mnemosyne 

I'm glad that you posted this, thank you!!  This happened to me a few times when I kept Promoting and pausing it. Now I have it on pause again until major changes are made.

Funny how when Promoting, not many "leads" came in, but in Jobs Tab, jobs in my travel area were coming in. When I don't Promote, some local jobs have come in, but the lead cost is expensive, and with the new budget question for "customers" (<$300, $300-$400 typically for brief events), I pass on those alot as I will not lower my fees.

As for targeting, if we set preferences, I agree that we are targeting "customers".  The fix--the system needs a complete overhaul in my opinion. In my 8 months in the Community, we have given many suggestions, and get told daily that it takes time to review and possibly implement them.

DJ Stevie 7-11-2019

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Re: PROMOTE not working for my areas

Active Community Member
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@DJStevie I see! That's the exact same thing that's happening to me! Promote is on, but local jobs are coming in through the jobs tab instead. It's so weird.

Is the system just completely technically broken?

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Re: PROMOTE not working for my areas

Moderator
Moderator
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@mnemosyne even if you are promoting, local jobs will still show up in the Jobs tab. You'll see jobs show up in your Inbox if a customer chooses to reach out to you directly through search results. 

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Re: PROMOTE not working for my areas

Community Regular
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I do not use promote at all. I'll do it the old way until I'm forced off the plarform.
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Re: PROMOTE not working for my areas

Active Community Member
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Why am I getting messages saying that I am not targeting local jobs??? That fit all of my preferences???

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Re: PROMOTE not working for my areas

Moderator
Moderator
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@mnemosyne can you share a screenshot of the message you're getting? Once I get that, I'll be able to dig into this further and get you some answers. 

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Re: PROMOTE not working for my areas

Active Community Member
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Thumbtack screenshot.jpg

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Re: PROMOTE not working for my areas

Moderator
Moderator
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@mnemosyne Can I get the first name of the customer on the request in which you got this message?

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Re: PROMOTE not working for my areas

Active Community Member
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Um, there are several. Can you let me know how to contact you privately please? I doubt these people would want their names bandied about in a public forum.

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