@vivmaxphoto We don't want to get between you and potential jobs. While customers come to us in various places on their hiring journey we see routinely that pros are best suited to talk with them about their job and convince them to hire. Our approach is just to try to charge less for those leads when we see signs that a customer might not be ready.
If you feel there’s another way to help improve this experience, please let us know!
We have different prices for difference services for example bookkeeping is much less than tax preparation. Potential clients are upset that they are looking for tax preparation but it is lumped with accounting services. Can you break down the "brackets" of a general service so we are more closely aligned with the potential clients? Also, it's frustrating getting charged for potential tax returns when it is the day before or day of the tax deadline.
@Noeldnjuan Thank you for providing such great examples. We've taken a look at this and can see it’s a partial match, meaning the lead doesn’t completely match your preferences because you've chosen not to target customers with budgets like this. This is why you’re given the option to accept and pay or decline and not pay.
Speaking to the value of the services you provide is always helpful to give the customers the insight of the services they are requesting. Remember, you’re an expert in this field, some education into what you are able to provide may be required. In this scenario, if you were to accept the partial match, you could share what you’re able to provide with the $1,100 asking price, versus the $300 they have as their listed budget. This insight can help them expand their budget to amount both you and the customer can agree upon.
@J_DJ We understand your concerns. I would like to encourage you to think about your ROI in a more aggregated manner. Sometimes we can get lost in the individual leads rather than looking at the bigger picture. I would recommend taking a look at your Insights Page to better judge your ROI on Thumbtack.
@SamFAs an employee, your not getting hit personally week after week with expenses that eventually pile higher than your ROI. In any business, you have to evaluate if the leads that you are paying make sense, and as a DJ, the jobs are a high value at times if you can land an opportunity. I have to work 9 or 10 leads to get one customer. However, I get charged every time for those leads, and they are not cheap. Don't tell me to look at my ROI in a more aggregated manner and look at the bigger picture.
I've been utilizing Thumbtack for several months now, and the prices are insane for a lead compared to receiving and completing the actual job. Overall, something needs to change at Thumbtack because a myriad of Pros correlate to my pain and will eventually seek leads with another program or company.