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"WANT MORE LEADS LIKE THIS?" not working

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I've been trying to turn PROMOTE on for a couple of additional neighborhoods. In the WANT MORE LEADS LIKE THIS? box, when I hit "SAVE," I get a message saying: "SORRY, LOOKS LIKE SOMETHING WENT WRONG. PLEASE REFRESH THE PAGE AND TRY AGAIN."

And no matter how many times you refresh the page & try again, you get the same message. Anybody know how to get around this?

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Re: "WANT MORE LEADS LIKE THIS?" not working

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@mnemosyne that's awesome that you're looking to expand your preferences and I'm sorry that you've run into this issue. To start I recommend working through the troubleshooting steps listed here: https://help.thumbtack.com/article/basic-troubleshooting. Once you've gone through all of these, if you're still having this problem please follow up and let us know. 

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Re: "WANT MORE LEADS LIKE THIS?" not working

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Hi Kameron,

I have already done all those things several times.

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Re: "WANT MORE LEADS LIKE THIS?" not working

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Wait. I didn't try clearing COOKIES. Will try that now.

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Re: "WANT MORE LEADS LIKE THIS?" not working

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Ok. Still not working.

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Re: "WANT MORE LEADS LIKE THIS?" not working

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@mnemosyne alright let's get a few additional details from you so that we can look into this further. Is this happening on the app, a mobile browser, desktop, or all options?
 

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Re: "WANT MORE LEADS LIKE THIS?" not working

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Desktop.

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Re: "WANT MORE LEADS LIKE THIS?" not working

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On the app, there's not even an option to expand PROMOTE to those areas, let alone an option that isn't working.

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Re: "WANT MORE LEADS LIKE THIS?" not working

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In the mobile browser, you have the exact same problem. "SORRY, LOOKS LIKE SOMETHING WENT WRONG. PLEASE REFRESH THE PAGE AND TRY AGAIN."

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Re: "WANT MORE LEADS LIKE THIS?" not working

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That same message over & over.

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