I've been trying to turn PROMOTE on for a couple of additional neighborhoods. In the WANT MORE LEADS LIKE THIS? box, when I hit "SAVE," I get a message saying: "SORRY, LOOKS LIKE SOMETHING WENT WRONG. PLEASE REFRESH THE PAGE AND TRY AGAIN."
And no matter how many times you refresh the page & try again, you get the same message. Anybody know how to get around this?
@mnemosyne that's awesome that you're looking to expand your preferences and I'm sorry that you've run into this issue. To start I recommend working through the troubleshooting steps listed here: https://help.thumbtack.com/article/basic-troubleshooting. Once you've gone through all of these, if you're still having this problem please follow up and let us know.
@mnemosyne alright let's get a few additional details from you so that we can look into this further. Is this happening on the app, a mobile browser, desktop, or all options?
On the app, there's not even an option to expand PROMOTE to those areas, let alone an option that isn't working.
In the mobile browser, you have the exact same problem. "SORRY, LOOKS LIKE SOMETHING WENT WRONG. PLEASE REFRESH THE PAGE AND TRY AGAIN."