I adore transparency and really loathe the lack of it. Transparency is part of what convinced me to start with Thumbtack to begin with.
Taking away the ability to quote with a customized template is one of the worse changes for me. So many clients have specific needs and now I can't send them a custom template/quote that let them know I understand exactly what they are looking for. In my line of work, pictures are everything and I used to be able to send 24 pics with every quote. And now I would have to attach the 24 pics separately if I chose to send an additional message along with the intro and profile. TT is supposed to make my life easier. Having to manually create an additional message and scroll through endless pics on my phone when I am on the run to find the perfect images to convice the client I know exactly what they are looking for is not my idea of making things easier for a professional paying a lot of money to use this service.
Thanks for this feedback, @Bubba.
Just wanted to clear something up about prices: while it might appear as though prices have gone up, keep in mind that we're now charging you only for customer contacts. In other words, you're no longer paying to send a quote; you're only paying when a customer messages you back and shows intent to move forward. Understandably, the price of a contact is higher than the price of a quote, since it's a more valuable lead: the customer is closer to making a hiring decision, since they've taken the proactive step of sending you a personal message.
This video does a really great job explaining the difference:
Does that make sense?
Thanks again for weighing in! Keep the comments coming!
I had one person request a quote, and I gave one and they immediately canceled the request. Then another person request a quote for a job on the same day as the last, I end up getting that one only to find out both requests were from the same people and I paid twice for one job.
What you are saying does not go along with what I am seeing. I reply to a customer that has contacted me, and it cost more money to reply to this person, and then I find out they are already dealing with another pro?? I thought they were interested in me, not someone else. I have wasted money doing this and refuse to contact anyone like this again. It appears to be about getting money out of more pros on one job request. This boat is sinking fast!!!