Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
BillPersons
Level 6

Re: Changes to TT

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@studio656west , @Stephaniellen

I'm also using TT for Headshot clients, and had the same issue with the price of a succesful quote vs the return on low end clients.     I decided to go with IM, but set my price at the higher level and ignore the low end requestors.   Initially my volume of work dropped, naturally - but at least i wasn't wasting time and money chasing leads that weren't serious etc.    I recently increased my "budget" for IM, and that seems to have brought the volume back (too soon to tell if that's a trend, or a blip).     What I can definitely say is that this approach with IM gives me a much better ROI than  any of the old methods did.  

Bill

 

 

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CHSMtech
Level 5

Re: Changes to TT

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@JasonB
You posted this comment 3 times.

A potential customer responding to an email does not equate to them being ready to move forward NOR does it mean they are the right customer for your business.

Case and point:

I have received ONE notification on the TT app this year to date who was a good potential fit for my I.T. service - I paid for the quote - and she still was a no-call-no-show.

Most of the customers who find thumbtack use it for free quotes for their issues or free support - I'm not setting up an open-ended drain on my checking account just to give people my prices and answer questions they will take to another business.

This format doesn't work for MANY businesses who use TT to find new customers. I spent about $200 with thumbtack my first year, and got a 50% turnover with customers who hired me - the rest were not going to hire ANYONE on thumbtack - they we're just looking for quotes to fix their computers.

I will only use the previous platform - that's the only way you are keeping me for a customer.
jdplumbrich
Level 4

Re: Changes to TT

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Exactly, @Bubba. In our line of work (plumbing), many times the customer responded to our bid (which we could customize at $0 saying we could not accurately quote without more information), but they did not know exactly what was involved with their project until we discussed the scope at length with them or met with them personally to view/evaluate the project in advance. Here's an example: Say the customer wants to replace their existing tub with a big Roman jacuzzi tub. They think it's as simple as pulling out the old tub and dropping in the new one. Nope. In most cases, it would require a partial or total replumb of that area of their bath (which may or may not require some demo, relocating drainage lines, water lines, etc.), could require permits be pulled, etc. and the cost would usually far exceed the customer's expectations and they'd change their minds and decide to wait on or scrap the project. OR... they would find out how much it was going to cost, and decide to go with the very lowest bidder (sometimes unlicensed workers). But, for us, having only spent "X" dollars on the bid (plus our time and effort), we'd just chalk it up and move on. As it stands now, the unknown cost (combined with our time and effort) is definitely not worth the risk of losing the project. 

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Design4life
Level 6

Re: Changes to TT

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I was very pleased as well until I got charged $126 for one lead.  My initial consultation only being $100, that was not good for me.  I have also had some leads that weren't even in my area...like 5 hours away???  I have only been in business for 1 1/2 yrs. and can not take a hit like $126.  Especially when all they ended up doing was shopping designers, getting ideas and then when I invoiced them for my hours....they vanished.  Sixty days overdue.....haven't paid me.

Another lead said they weren't even looking for Interior Design.???

 

Denise
Level 8

Re: Changes to TT

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@Design4life WHOA! $126 for a "lead" that went nowhere. And TT will say the price was this high because it was a "quality" lead. Quality is not spending $126, losing time and not reaping a dime from this client. TT would not think we were "quality" clients if we were costing them money without paying them a dime. I wonder how many other pros they collected $126 from for this same client.

Re: Changes to TT

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Let me explain to you what I loved and now hate about Thumbtack. When they first came on the scene, it was a brilliant concept putting service providers with professionals. It was an elegant interface, and they provided a much needed portal that allowed pro’s to get quality information to make an accurate quotes. We took our time to craft eloquent, informative quote templates. We fussed over our profile and made sure we linked all our social media to and from our Thumbtack profile. Once we had a request we kept the dialog open and responded quickly to the customers requests and questions. When we first started using Thumbtack we were getting 60% - 70% return on our quotes. Thumbtack was fundamental in our initial growth as a company. We went from 0 clients and one van, to 650 now pushing almost 1,000 clients and multiple vans and employees. We were Thumbtacks biggest fans, I told everyone about Thumbtack. I wanted to invest in your IPO like we did with Square. Then they made changes………

First they added “Conversation Starters” ( STILL IN EFFECT ) So after crafting a detailed fully inclusive quote that I labored to answer all possible questions, utilizing the maximum amount of characters your system would allow, we would get “What’s included ?” After fine tuning our pricing structure we would get “Do you offer discounts” as a response.

The next silly idea they need to end is their greatest failure; the calendar. This independent calendar which has no relationship to our actual calendar whatsoever is the most annoying and destructive feature they have implemented. It’s baffling to me that a tech company would not think this through and at the very least integrate google calendar into their standalone calendar. To give you an idea we currently have over 300 appointments a month, three groomers, multiple vans, with 1,000 clients that play musical chairs with our schedule. How would I possibly incorporate their insanely simplistic calendar into our work flow? To add insult to injury their company chose to “Suggest” fictitious dates and times to our potential customers. Worst of all you are making these calendar suggestions to client as if they are me. This is incredibly deceptive and causes potential customers to become angry and confused. I wasn’t even aware of this until a angry customer emailed me the screen shot I’ve attached. That is just unacceptable, and potentially damaging to our reputation. Lastly when we tried to circumvent the calendar by blocking out all dates, their algorithm no longer sent us anymore quotes. At this point we will be opening up appointments as they become available until this destructive calendar service is fixed or removed.Thumbtack.jpg

This is a screen shot sent to us from an understandibly upset potential customer after I said I never offered that date. I never did Thumbtack responded using my account AS ME !!!!! Very very shady IMHO

Our reputation honesty and interigity are all we have as small businesses this kind of deception jepordizes that. 

Re: Changes to TT

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How about the insanity of allowing someone to submit a review on your company without ever being hired. We had a customer leave a negative review that we'd never had a conversation with much less been hired. I have many concerns with thumbtack. Out of appx 25 companies in my industry, only 1 is still using home advisor. If TT continues to ignore its pros, that is their future.
RCPS
Level 7

Re: Changes to TT

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Hi, all - very interesting perspectives shared!  I signed up for Instant Match yesterday and I paused it today.  I did this for four reasons:

  1. As a Personal Stylist, my prices are package-based for new clients, not hourly.  So I was dismayed when setting up my profile that the only option for sharing pricing info was in an hourly format.
  2. When I saw the format of the first instant match (as in what's sent to the prospect), it's just the hourly rate.  There was no intro or link to my profile (which has detailed pricing) from what I could tell.  I think that's a poor presentation to prospects.  I don't like it's all about the money first.  I offer value in what I do and the money, while very important, represents my service and deliverables.  I like taking prospects through that path that's based on their needs FIRST as opposed to just talking about money upfront.  If that's what they're looking for, they're not the best match for me anyway.
  3. Thumbtack matched me to a prospect that was about five states away!
  4. Due to the type of service I offer, I target a specific age groups (which is not a parameter we can specify in advanced settings) so I don't want quotes going to people I know that can't afford my services.

So this morning, I went back to the original format of responding to quotes one by one.  With this method, I feel that I have more control over how my services, profile, and proven work is presented.  Especially now that they no longer charge when someone views the quote, there's nothing to lose.  And I have control of who I choose to respond to.

Oh, and that screenshot upthread about the calendar and Thumbtack sending times - that's not cool at all.  I'm usually booked out several weeks in advance.  With no connection to my 'real' calendar, it's completely unrealistic and inaccurate.  I hope Thumbtack reviews all of this feedback.

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Community Manager DustiO
Community Manager

Re: Changes to TT

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@RCPS Thank you so much for such a well thought out response to this discussion board. It is apparent that you are good at what you do and that your business matters to you. That is what I love most about my job - I get to interract with people just like me, who have taken risks and have started their own businesses. I understand deeply the amount of passion and grit that goes in to running your own business.

A couple of tips (If you'd like) - If you want to give Instant Match another try, I have seen a few things that have worked for other people:

1) You can try setting an hourly rate that is obviously not your price, like $1/hour - and then put pricing information in your profile. I have seen a lot of people do this - just explain within your intro or about you section, that you need to consult with them before giving them a price - or explain how your pricing works.

2) To your second thought - there is most definitely a link to your profile Smiley Happy When a customer views a list of quotes, as soon as they click on it, it drives them to your profile. I have not only used Thumbtack as a professional, but I have used it several times as a customer, and I ALWAYS look at profiles before making any decision.

3) Make sure your travel preferences are set correctly - and if you are somehow still matched with someone who isn't within your travel preferences, you will not be charged for that... Be sure to use the "Report" button within a request if it isn't accurate!

I sincerely hope this helps. Best of luck!

Dusti

 

RCPS
Level 7

Re: Changes to TT

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Dusti, thanks for your reply and suggestions! I think I'll still stick with the original model for replying to prospects for the meantime.  Smiley Happy