@rachelalvesphot really sorry to hear that we got your hopes up with the email notice to then find out that you just missed out on Top Pro this time around. Looking at your profile from the customer side you still have an amazing review count and overall rating. Another plus is that the first two pages of reviews that show are all 5-star happy customers so those 1 star reviews are much less likely to pop up. Keep up the fantastic work and I'm sure we'll see you make Top Pro in the next round.
Just became part of the pro-lounge community and am also truly honored to be a part of this great team. Here's to 2019. Yes, we begin slow, with low numbers in the beginning, specially this past February month. However, we always end of growing stronger by the middle of the year and balance out higher in the end. Hope everyone has a great year!