Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
Herdpika
Level 4

Re: Congratulations to our July 2019 class of Top Pros!

DJ NEAL. (Neal Whitt) St Mary's, GA

I just love what I do!
DavidandToni
Level 4

Re: Congratulations to our July 2019 class of Top Pros!

Top Pro

Toni and I are proud to be selected in the top pro group, Our motto is your wedding your way. We value our customers and will do whatever necessary to make them happy. at weddingsbydavidandton.com (walking with the master ministries) we are here to make your wedding special. we offer wedding officiant male or female, Photography and DJ service.

BNM
Level 4

Re: Congratulations to our July 2019 class of Top Pros!

BNM Recording Studio based in Los Angeles, California

Gsspau99
Level 4

Re: Congratulations to our July 2019 class of Top Pros!

Gary Spaulding Contracting Services
Marshfield, MA
Thanks and I'm honored!
GoFigure
Level 4

Re: Congratulations to our July 2019 class of Top Pros!

Feels good! Congrats to everyone! It's taken a while to reach Top Pro! Jamie from GoFigure (bookkeeping and accounting services)

9thisland
Level 4

Re: Congratulations to our July 2019 class of Top Pros!

Congratulations everyone keep it up
Alexisdyan1
Level 4

Re: Congratulations to our July 2019 class of Top Pros!

Congrats to all . I am excited to be a Top Pro. Ty!!
Highlighted
Daniel_O
Level 7

Re: Congratulations to our July 2019 class of Top Pros!

G'day! My name is Daniel, and I'm a math and physics tutor in Los Angeles (and online).

My tip is: don't wait too long to ask your customers for reviews. I've missed out on a few reviews, when I didn't seize the chance to ask them in-person, and then couldn't convince them to do so later (via text).
M-and-M
Level 4

Re: Congratulations to our July 2019 class of Top Pros!

Congratulations to all that made it!!

M & M Handy Services Az
Surprise Arizona

I wish that the leads could be charged on second contact to weed out the ghost leads
StvRich
Level 6

Re: Congratulations to our July 2019 class of Top Pros!

Agree'd
We'd not be a "Pro" if our communications skills were poor. We often get "ghosted". Many of our customers (I am in Queens & Nassau County) have a poor grasp of English. Our customers DO NOT have our communications skill (I take notes while talking)...
Often? ....THEY.... do not,
(And we KNOW they're not note-taking). They "ghost" us, sometimes we talk to them and they ABSOLUTELY --LLLLLOVE -- US.....!
Then? ...they just call the 'wrong' guy- without even meaning to. They often overwhelm themselves with their contractor calls, and lose track.
I --KNOW-- I have been on a couple jobs, got paid, they were satisfied
.......but I wasn't "The Guy" they meant to hire -
(And my name ain't Jimmy)
;-)
...nor did I wish to correct the customer, or say "too much".
-Customers "play" svc-providers
-Often do NOT keep facts straight
-Can and DO even just Lie.
-GOOD Contractors are often facing a customer who is being "played" by a schyster/contractor, who will say ANYTHING to gain a customer, thereby nulliffying some of the "Good Info/Advisement" given by a genuinely caring svc-provider.
3 days ago----
I had an older lady on the line (from thumbtack) she was GENUINELY "Loving Me"... I used to live directly near her, and I was sharing "Fond Memories" of that town...
- SHE - LIKED - ME - I - HAD - HER - "SOLD!"----
During our conversation she asked about coming to her house "early at 10am"....
I had EMPHATICALLY determined with her (-FULL- and -HAPPY-!-) understanding, that I was booked SOLID all week, and could do NO mornings with her! ...I even repeated it- she understood, and was HAPPY to accept me arriving for a later afternoon svc-call the next day.
- SHE - WAS - HAPPY - WITH - ME
--I took notes
--SHE? ... Did not
- Later, during the evening she called and called me...
She then TEXTED me at 9pm.
-She was trying to "verify" that I was "definitely" coming to HER house at 10AM the next day!!!
.......sighing... I called her back & was gentle and polite with her.
"No, miss Sandra, we explicitly discussed this, and we both agree'd that I ......-COULD-...... come to your house later tomorrow afternoon."
...I reminded her that I was booked solid for mornings, until next week.
--I could then see she WAS, absolutely, taking a sudden "attitude" with me.
-
"Well, ... you're obviously TOO BUSY, to come at 10...."
-
She had --"Forgotten"-- our entire conversation!
- I had already "SOLD" her!
(but she spent the day TALKING to other svc-providers, obviously!)
-
She THOUGHT that I had comitted to a 10am visit.... (when I had strenuously and clearly, emphasized {AND she was 'content'} .... But I had been CLEAR, there was NOooo WAYyyy I could make 10AM)..... And the Lady and I had had a significant AND friendly conversation. And I had ASSURED HER a late afternoon was do-able!
-
SHE FORGOT-!
(not me!)
SHE...... had continued onward, after "-our-" conversation, communicating with other vendors.
God only knows what "They" sold her.
---- MY pricing is quite low (very Very competitive) for this region.
If I read her emotions correctly, she ABSOLUTELY wanted "Me"... bc my social skills were excellent AND my price-svc is almost unbeatable.
I - WAS - CLEARLY - THE - BEST!
.....so she "wanted"... "Me"
- BUT -
After talking to a bunch of "other guys", she CONFUSED HERSELF...
And subsequently "ruined" the deal I had made with her, where I'd swing by her place the next day later in the afternoon.
-
--As soon as I heard the "attitude", and as soon as she said "well OBVIOUSLY you're Too Busy for me... I'll just keep SHOPPING AROUND~~~~"
-
---Right THERE!
---THATS it! Right There!
---She even SAID it- "shopping"
NOT "COMMITTING"!!!
SHE...... was "shopping"!!!
-
Even tho I, me! (NOT some "other guy"..... Me! She "wanted" ...me!)
I had given HER- "the best deal".
-
But ...SHE... "ruined" that "deal" all by herself.
-
~AND~ she 'ghosted' me too!
I ....paid.... For a good lead.
I ....did a nearly.... Perfect "sell"
......And the --customer-- ruined it.
In her own head.
All by herself.
She misguided herself, mis-remembered.... And "ghosted".
-
She was "All-in",
-with a Great Contractor.
Then she was just a GHOST (to me).
I do not in ANY way blame Thumbtack for this.
I am merely providing the feedback of just HOW PRECARIOUSLY customer relations may be 'balanced' sometimes.
-And how a "premier" contractor, can find himself, verbally judo-flipped, by a customer.
-into SUDDENLY being...
...The "Bad" Contractor!
-
Ghosted.