When we RB CONSTRUCTION USA get’s introduced to a new customer, we first like to understand there problem and who they are. Then depending on their situations How we can help them with our knowledge and tools. We like to meet with them as soon as possible to resolve there problems.
Hi all, I just want to let everyone know that we will be extending the contest for two more weeks (9/27)!
Thank you to those who have already submitted thoughtful entries: it looks like we have some stiff competition! For those of you who haven't submitted an entry yet, procrastination will be rewarded this time!
Here’s the deal: I screwed up the timing of the contest and that is the reason we will be extending it out. To make up for it we will select a second $50 winner out the group of pros who got submissions in on time. We may have two winners from this group, who knows? But there will at least be one. At Thumbtack, we recognize room for improvement as a #couldbebetter (#cbb) and this is a #cbb for me.
Thanks for participating and thanks for your understanding,
My first communication to any client is in the same way that I would like to be treated as a client. I provide a quick response addressing the personal details of their request, giving a quick background on why I fit their specific needs, and provide them a few options on further communication (ex texting, calling me at their convenience, or me calling them at a set time, messaging through the app, or via email). I never try to pressure anyone into purchasing my services, I try to be as accomodating as possible (within my own bounds), and if they do not choose to continue with me I make sure to thank them for their time and ask them to think of me in the future. A no thank you now, can become a business relationship in the future!
A recent way I adapted my communication was with a client who was very busy. They did not go onto the site too often, but had messaged me for services. They would respond every few days, and I let them know they could message me at their leisure and we could move forward at their speed. They ended up texting me then calling me, and finally emailing me to hire me. By being patient and meeting them at their speed I gained a new client.