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topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
Moraxus
Community Newcomer

Did TT Remove Chat Support Icon?

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There used to be an icon at the bottom right when on the web browser (and app I believe) that allowed you to chat with somebody from Thumbtack for general questions. It would mostly be the same person or 2 people and the conversations would be saved from months back. A few days ago I noticed this feature is no longer available?

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Moderator Meckell
Moderator

Re: Did TT Remove Chat Support Icon?

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@Moraxus I see that you posted this last night. That specific chat option that you're referring to is not available on the weekends. Are you seeing it now?

Keep in mind that if you're ever looking for customer support, we have a variety of options that are available 24/7. Learn more here.

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Moderator Meckell
Moderator

Re: Did TT Remove Chat Support Icon?

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@Moraxus I see that you posted this last night. That specific chat option that you're referring to is not available on the weekends. Are you seeing it now?

Keep in mind that if you're ever looking for customer support, we have a variety of options that are available 24/7. Learn more here.

View solution in original post

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Moraxus
Community Newcomer

Re: Did TT Remove Chat Support Icon?

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The chat support option was available again on Monday and Tuesday but it's disappeared again yesterday and today.

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