For those of us using the "promote" option, why should we have to pay as soon as someone "contacts" us? In my experience, when I view the competition insights I invariably see that they also contacted several other pros. That means every one of us paid you and yet only one will get the job and only one had an actual shot at getting the job.
Your users rarely take the time to actually view my profile or website to see if they really want to hire me and they also don't know my fee until they contact me and get the automated response with my estimate. Yet, I have to pay even if once they see my estimate it's more than they wanted to pay.
Initial contact should be free and we should only be charged if we respond to that contact to begin a conversation. That would give us the chance to see exactly what they wanted and what their budget was. If their budget was too low or their description was something we weren't interested in doing, we wouldn't respond to their contact and shouldn't have to pay.
@JasmineWorrell thank you so much for sharing! I could certainly see the advantage of sharing similar categories of pros to certain customers. As for events, we've had a few this year already have only just begun our efforts to have pro related events and functions so keep an eye out for more in the future.