@PestbyMD great question! Marco was able to answer one similarly at the beginning of the live Q&A. If you missed it here's the link to the recording: https://community.thumbtack.com/t5/Forum/Recording-from-our-live-Q-A-with-Marco/m-p/22023#M5427. Be sure to skip ahead to 2:15 to see where he mentions that we can improve at keeping pros in the loop with updates.
I've shut off Instant Match on all of my services. The number of auto responses" When are you available", "What makes you right for this job" are just draining money. And when I respond, I get NOTHING back from these customers. This new system is seriously flawed. When the new format was announced, I was excited to be a top pro and have the opportunity to be towards the top of the list shown to potential customers, but you need to eleminate charges for the one buttom responses and only charge when it a legitimate contact i.e the customer actually writes an inquiry.
@BeDeCluttered Instant match is no longer a feature on Thumbtack for any pro or category. If you have further questions about this feel free to send me a direct message so we can make sure you're set up in a way that best suits you and your business.
Since you have revamped Thumbtack, my customer quota has dropped quite a bit. I try to stay on top of things, having listed as "Promote" and being a "Top Pro" in my category. How do I optimize for better customer aquisition? Also, will you offer services to help your pros get return customers?
I am a wedding officiant who has enjoyed great success on Thumbtack. However, it seems every time I receive email notice of a prospective client, two or three of my competitors already have bid on the job by the time I click on it. Sometimes, EIGHT officiants have responded to the job and I’m shut out by the time I’m even aware of it! How can this be? And how can I get on the “A-List” of vendors who see the jobs first?
@MisterMarriage I took a quick look at your profile and I just wanted to say congratulations on being a Top Pro! I pulled you up in the search results and it looks as though your doing everything right with your awesome profile, reviews, photos, and promoting. You'll likely always have at least one other pro that you're competing with. In order to make sure you can get to those leads and jobs quickly have you tried turning on the push notifications in the app? Those are usually just a little bit quicker than being notified via email.