I own a music school in CT Rock House School of Music and use Thumbtack for new students. I am opening a 2nd location and want to kn ow how to keep all my great reviews and ranking for the new school.
@Kohnnymac congratulations on your success and opening a 2nd location! I'm sorry to say that reviews are not transferable between accounts and profiles. I can suggest asking previous customers to help you get started by sharing the public review link from your new account/profile to help you get started: https://help.thumbtack.com/article/ask-for-reviews.
You can also refer customers to your current profile and reviews and explain that you've just started up a second location in your bio.
With the new way Thumbtack works, I am charged when folks look at my profile. For a professional musician, this is a tough one. Many customers are just "shopping" and not really interested in my skill set. They are looking for a specific style of musician (cellist, singer, etc.) but look at my profile (harpist) out of interest. Also, is there a way to make it so that when I am booked with a client on one date that I won't get any more leads on that date? Some sort of calendar or something. Since it is wedding season I am getting a lot of hits all on the same days. I can only do one job at a time and I hate paying for all these leads that I cn not possibly take.
Lastly, it would be great if we (the pros) could rate (or warn) other pros about "bad clients" - like folks that don't pay. I have been burned a few times and would like to warn other pros about these clients.
@Jesm this is a great question! Since we moved to the new system and customer experience a lot of the information on the Insights pages from before were not in line with the new updates. Was there something in particular that you'd like to suggest adding?
Lately I have been having interactions with "Customers" that seem to be very robotic and I am getting charged for these inquiries. Is there anything that cooperate can change so this can be monitored so I am not getting charged for such bogus inquires?