Great question @RickB! We’re always open for ways to make both the app and website more user-friendly. Do you have any specific suggestions for us? What do you wish the app had that you already see on the web?
Like many Thumbtack pros, I feel I am spending a lot of money on quotes that don't go anywhere. I feel that the best solution is to only charge pros when a customer marks them as "hired." I mentioned this to Thumbtack customer support in the past, and was told that it didn't really work because customers don't always mark pros as hired. But what if it was a nonnegotiable part of the Thumbtack process? Currently, when I ask a customer to mark me as "hired" I often hear that they don't see the option, or can't figure it out. Couldn't Thumbtack work to make it easier?
Hi, Marco! I have an event on Thursday so won't be able to make the live stream but I did want to ask a specific question. As a "promoted" life coach, I have clients all over the country. I decline so many leads because it would cost between $20-$30 to find out if they are willing to consider coaching online versus in person. If a potential client is not "an exact match" (because they specify traveling to the coach) and they have reached out to us (sometimes specifically), is there a way for Thumbtack to prompt them that we are not within 25 miles and to find out if they would consider coaching via phone or the internet? I feel bad declining without responding but I got hit too many times early on with folks saying no to the internet. Now I just automatically decline. Anyway to tweak that feature? It might get even more business for all of us!