You suggest that you and the TopPros are "partners" but I'm seeing countless TopPros - including myself - incredibly frustrated (and having left) your service, because the partnership seems one direction. The model changed and blew us all up and the response we've gotten is always the same...be sure you promote, be sure your settings are correct...same old, same old. When will Thumbtack actually partner with their TopPros? You are losing people left and right.
@DJStevie Agreed - I have the feeling that you will see the participation on these forums drop off pretty substantially as my guess is the recent avoidance of the big issues will be a deal breaker for many and a confidence killer.
Silence should not be construed as positive acceptance.
This is no longer at the level appropriate for the moderators to address successfully as their pay grade does not allow them to make the changes that are needed to restore confidence. Last night, from what I understand, was a major missed opportunity on the part of leadership. (I really hope the leadership team didnt go out for drinks after the conference celebrating how good of a call it was )
It's unfortunate, but, as I recently posted this morning on another thread, I have turned off promote on all of my categories until I see positive change as I simply cannot afford to spend money in a place where the ROI opportunity is so minimal. If TT fixes this issue, I will happily revisit.