@PtbSolutions I've been a member of Thumbtack for 10 years now. The leads are not & never have been aware that we get charged when they reach out using any of the conversation starter questions or if they viewed your quote when the credits system was used. I've made the suggestion many times over the years that the lead should be aware that the service pro gets charged when they contact us. I guess that suggestion like many others I have made over the years have fallen by the wayside.
I have actually added that there's a fee to my profile intro. And that I don't have insurance, which costs to reply to a propective client. I think it's working.
Is Thumbtack going to start doing something to help cut down in the fake ads so us professionals don't get charged for services. that we dont make any money for
As a Thumbtack Pro, why do you not supply alternate means of reaching out to leads other than through your platform? It would be nice to have access to a customers email address at a minimum or telephone number once we have paid for a lead. I've had several clients contact me by telephone indicating I never reached out to them when I did. Reaching out to leads through your platform only is a massive roadblock to securing business.