As a Thumbtack pro, I see a lot of absurd job offers, as if it's worth it for me to check the power supply on a desktop computer across the country, or possible to swap a laptop screen over the phone.
This is a problem I think Thumbtack should address. And now I have some documentation: Someone I know in GA was clearly led to believe I was a LOCAL pro. I'm in NY.
Take a look: she started with a Google search for iMac repair:
Thumbtack, your ad clearly suggests a click will lead to LOCAL pros ("Near Me"). But I'm in NY, not GA.
So she clicks, and sees....ME! ...and a zip code in GA which I'm nowhere near.
Now, I am really happy with being listed at all, prominently, and with the phrase "in high demand" (or do you put that for all higher-priced pros?). It's great to show up in Google search results too.
But it sure looks here like I'm in the GA zip code of 30004, doesn't it? I sure am not.
Naturally, she clicks on this in-demand pro, who seems to be nearby. But the location is again dead wrong; maybe it was put there by geolocating her IP address, but it sure looks here like I'm in GA. And I'm really not.
So you get a dissatisfied potential Thumbtack user. I don't think this outcome benefits anyone.
@Mac_House_Calls sorry for the delayed response. We have seen a few cases of this and our teams are working to correct the issue. I'd like to look further into your example specifically. Can you tell me the date that the customer attempted the search and gave the screenshots you included?
Any updates on this?
Today I was contacted by two potential clients who don't seem to realize I'm far away in NYC. One, in North Carolina, reached out even though his travel preferences say nothing about telephone or remote.
Oh, look here, he just now replied to my reponse:
"Thanks but we need someone local. Not sure why when I entered my Zip that they would have referred to NYC."
Thumbtack got my $4, but the customer got embarrasing web programming and we both got frustration. Is this what Thumbtack wants?
Hi @Mac_House_Calls, yep! While the mods do proactively check the message board, some messages get lost in the fold. If there's anything specific we'd like to call out or get feedback on, it's totally okay to tag them.
@RCPS thank you for flagging us on this. This sounds possibly more like an isolated customer issue, but I definitely want to investigate further to be sure. If you can send me a direct message including the customers name and any examples they may have shared with you I'll get started.