Spring has finally arrived here and I’m so happy that the snow is melting! As the snow melts, I am reminded of all the things I need to do around my house.
This is a great time to try Thumbtack as a customer (if you haven't already). Do you need some spring cleaning done? Maybe it's time to get those branches and leaves removed from your gutters. Or perhaps this is the time to get your air ducts cleaned. I just hired a Thumbtack pro to clean all of my tile/grout.
Using the platform as a customer offers SO MUCH insight to a pro. It helps you improve your profile, because you can see what makes other pros stand out. And it helps you improve your communication with potential clients, because you can see what type of communication you value most.
We would love to hear about your experiences as a customer, and we want to give away $250 to one of you!
To enter the contest:
Our team will read about your experiences and pick a favorite.
Solved! Go to Solution.
1. Hired someone to clean ducts in my home.
2. #couldhavebeen better. The guy did an ok job, but didn't have the equipment he stated he had in the response.
3. Always be upfront with clients about your abilities and the type(s) of equiipment you use.
Hi everyone! Thank you so much to all pros who participated in our latest contest - Using Thumbtack as a Customer. We had lots of great submissions and it was tough to choose just one. I loved hearing so many stories of our pros connecting with other pros, and getting stuff done! I also loved hearing about everything that our pros learned from the experience, to become better themselves. Feel free to share more stories and keep the conversation going!
Congratulations to our winner, @Shuddrbug1! We loved your story about your experience using Thumbtack as a customer, and what you learned. It's so important to be upfront with clients, in order to create a good experience and hopefully create lasting relationships that can lead to more business in the future.
Thanks again to everyone for participating! We'll have more competitions in the future, so if you didn't win this time, don't worry! Stay tuned for another opportunity.
Wedding and Event photography needs to be in its own selection and make Corporate Event Photography is own selection.
@Pat and @RevRay This is exactly why we are so excited for the new Thumbtack - before we rolled this out 80% of customers never heard from a pro. You should give it a try again! I have used Thumbtack as a customer so many times, many of those before I even worked here! I have had a couple of non-happy experiences, but that is just what happens as we are dealing with humans and humans aren't always the best Overall, I have loved my experiences hiring pros through Thumbtack and I recommend it to everyone I know - I mean, where else can you find everything from a balloon artist to a plumber?!
Thanks for sharing your experiences and I hope you get the chance to try again!
Lol wow... If 80% of customers didn't hear from a pro - and now pros don't hear back from 60% of their customers... I don't know, there's a math equation in there somewhere!
(60% figure seems pretty consistent as far as pros using the promote system, paying for leads from customers who reach out, and then not hearing anything back from the customers)
I had to hire a mover last spring and went to Thumbtack. The group I chose was awesome.
The administrative assistant was on top of it. She would respond to my messages right away.
The 2 guys hired were the best movers. They had to load a 2 1/2 townhome in a 16 ft truck and unload
into a strorage unit.
They were extremely efficient, shrink wrapped breakables and fit all of the items in one trip. They stayed wothin
the 2-2 and half hour window which kept my cost down.
I wanted to hire them to move me out of state but it was not in their contract.
Great experience. #Verypleased #bestmovers Tammi Culmann
Yes, we have tried to use Thumbtack as a customer on numerous occassions. We typically don't get any response from any pros. If we do receive a response, then is the only response the we get. To sum it up, it has not been a good experience for us.