@Eee keep in mind that ranking is ever-changing and you're profile may show up higher or lower in a customer's search depending on things like their distance from you. With a fully established profile like yours and a great response rate/time, the next thing to work on that will help your ranking will be adding your reviews over time. 27 is a really awesome number, however, I'm seeing that the average pro in your area has close to 40 reviews.
As to why other pros with a less complete profile or reviews will show up higher, it can be hard to say exactly why. Some pros may have a super-fast response time, or they might be a newer pro getting a small boost from Thumbtack for a bit while they get started.
You mentioned wanting to be able to bid on jobs, which you can still actually do through the Opportunities section of your Leads tab. If pros are not receiving enough Direct Leads they can reference Opportunities where customers have reached out to other pros and they can make those customers aware they are interested in the job.
@Eee thanks for your feedback! Regarding your individual Top Pro status, we definitely want to hear about the situation and see what we can do to help. Please contact our support team at 800-948-2034 and they would be more than happy to help!
@Eee thanks for clarifying. I'm happy to learn more about your situation. However, I do want to set the expectation that any answers you receive from our customer support team will be the same answers you'll receive from us here in the Community. Feel free to send me a private message with more info!