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Reviews as found in search DJ as customer

Community Expert
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Has there been a new change as to how a "customer" searches for Pros?

I searched DJs in my zip code last night and this morning, and saw my listed reviews as 22 5 stars, when in essence I have a total of 36 5 star reviews. Is this a change to how "customers" view us in search? If so, it is very misleading. Shouldn't the total of reviews be shown in search? not a partial? If a "customer"notices that I was hired 36 times, and only have 22 reviews, he/she might think something is wrong and bypass me altogether.

DJ Stevie 2-18-2020

my reviews in profile.pngmy reviews screenshot.png

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Re: Reviews as found in search DJ as customer

Community Manager
Community Manager
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This is odd @DJStevie. I sent this to our teams to look into and see what's going on. I'll keep you in the loop as I get more info. Thanks for bringing this to our attention! 

 

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Re: Reviews as found in search DJ as customer

Community Manager
Community Manager
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@DJStevie looks like this is an error on our end. Our team is working quickly to get this fixed and will send you an email with updates. Thanks again for bringing this to our attention. 

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Re: Reviews as found in search DJ as customer

Community Expert
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@Meckell 

Thanks for keeping me posted! 

DJ Stevie 2-19-2020