@Meckell, from where I stand, the Pros' online profiles aren't the issue at all (at least for the previously successful ones). It's simply the new, ineffective system. This has turned into basically having a Yelp listing. Why is it that SO many of us who have previously been SO successful on Thumbtack are now ALL experiencing the same thing - lots of 'views,' minimal or no contact/leads, and if/when there is a contact, the so-called lead ghosts you (with a high price, at that). Reading @ChefPaulStaley's updated thread just now really broke my heart.
Here's a nugget: the most successful companies reduce friction for its customers. They listen to their customers (aka us PROs, not passer-by's on the internet). We are telling Thumbtack loud and clear what the issue is - with each and every post we craft, email we send, or phone call we make. Clearly, the new system isn't working out - this not a mere coincidence for hundreds of Pros.
Thumbtack should be on the ball with seeing how this isn't working and being responsive with solutions that will give Pros success again. And I'm not talking about the moderators on this board. I know that they're doing their best and are literally caught in the middle - they are working within the constraints that these new updates are creating for everyone. I get that. I'm talking about the executive team, business development leaders, product owners and managers, and software engineers. I can't possibly believe that from a data standpoint, the number of jobs requests being produced and the number of hires are any higher than before these changes were made. What is the data saying?
Over the past couple of years, I've had great experiences with other service-based tech startups (like ConvertKit and Dubsado) - they listen to their customers (as in whom their revenue is directly generated from), customers' feedback, and are extremely nimble with responses and updates/upgrades that make the most sense for these customers. They really take care of their customers especially if something is not working - and they take care of it VERY quickly. The key theme here is about experience - providing a great experience for the customers that keeps your business going. Experiences that make customers proudly want to refer their colleagues to. Between the hundreds & hundreds of negative feedback shared within this forum and outside review websites, the Thumbtack Pro experience has drastically changed over the past 6-8 months - and very much for the worse. This is not rocket science - Thumbtack needs to do a better job of listening. Do something - hold a virtual open house where we get to interact with the folks I mentioned above, hold a LIVE Q&A session, or pull together a concentrated panel of the most vocal Pros to better understand what's going wrong and how it's affecting our business at this time. A constructive discussion without canned responses or glossing over the issue at hand is what needs to take place. Again, this isn't rocket science, folks. Actually practice what you preach and present some meaningful engagement opportunities so this can get turned around. We can all do it - together.
I don't know how to more clearly express this sentiment. I have been extremely frustrated with Thumbtack as of late but have been hanging in because I remember my glory days with this service. I keep hoping and praying things will go back to what it used to be or at the very least, undo the most recent changes because again, this just isn't working. It's so disappointing and I'm adjusting my marketing dollars for 2019 because, unfortunately, I can't depend on this resource like I used to. I hope that changes in the future.
Well Said. Well Said. @Meckell the same issues that @RCPS speaks of are on my mind and is frustrating. My business has dried up. I have nothing much to look forward to in January 2019. So I am looking at other websites to land more gigs. And by doing so, I landed a few more. I do not know how much longer I can work with Thumbtack if there is not a revision in the system.
Thanks, @djblaxx - I know a majority of us are feeling this way, so thanks for echoing that. I'm so glad to hear that you've found alternative lead generation sources that are already working for you. Unfortunately, for my specialty (personal wardrobe styling), Thumbtack is the only service I'm aware of that even has this category (at this time). While I don't depend on Thumbtack for my business exclusively, the numbers don't lie - it was a notable portion of my revenue generation over the past two years. This was because the prior business model, while not 100% perfect, was significantly better to this new Promote model and the pricing was so affordable for a small business / solopreneur.
This needs to be fixed for a lot of us!
ChefPaul wrote that because I contacted him because Thumbtack sent out a December newsletter to "inspire" us and did a profile on him and two others. I didn't beleive their stories of success with Thumbtack so I reached out to these people and asked directly. The two I reached out to told me the same thing . . . . they no longer use Thumbtack and their businesses suffered great loss in the changes. They were both surprised that Thumbtack sent out a December 2018 newsletter promoting their profiles when their profiles were written over a year ago - the photographer was over 2 years ago. And in both - are unhappy. Unhappy. But Thumbtack sent out a December Newsletter promoting these people. Awful. I would love for the entire TT community to know this. Trust me - I was a loyal, successful Top Pro. I am not out to destroy - I am out to educate and remain hopeful that TT returns to some of the tools that made this platform successful. I loved it! It is so disappointing. Mostly disappointing to read all the stories of those who have suffered losses in a system that really once helped their business grow.