@SeekinsContract it's because of the new system that profiles are more important than ever. Pros that were winning before by writing well thought out quotes will indeed need to adjust and shift that focus towards their profile through their introduction, pricing, Q&A section, photos, reviews, and response when a customer contacts them. When we offer to help it's genuine and we really do want to see what more can be done. Many times there's some way that the pro can improve, and if not we can at least let them know that things in their area are slow at the moment/really competitive, along with taking any feedback about how we can improve.
Forgive me for saying this as it may be a repeated comment of mine from the other day, but when a customer sends a conversation starter "what's your estimate?" and my prices are in my profile, this proves that they didn't read my profile. Why can't Thumbtack have customers just send a personable message, instead of conversation starter so we as Pros know that they are really interested in us? Conversation starters are useless in my opinion.
Your comment that you will let us know that things are slow---In my business, things are always busy, customers need entertainment.
@DJStevie I know that you've experienced some frustration with the conversation starters, and it's feedback that's been shared with our product teams. We can't guarantee that customers will read your pricing but it's at least good to put for most of them to see. It's possible that they may be interested enough and have additional questions about what goes into the price or feel that they have something they need that you haven't mentioned and wonder what the additional cost may be to provide it.
This is where I disagree with Promote. Customers that are asking for my prices, and I see that the prices are towards the beginning of my profile, proves to me that they aren't reading my profile in detail, which contradicts those at Thumbtack who said for me to put pricing and going in depth with my profile. And yes, it's frustrating, actually more than frustrating.
This is THE ONLY conversation starter question in my opinion that is needed. Period.
“I read your profile & your reviews. I really like what I’ve read. Your reviews are awesome! I would love to speak to you further about my event. Please call me at (insert phone number here) or e-mail me at (insert e-mail address here). Thank you”.
I made this suggestion months ago!
C'mon pros! Kudo this if you agree with me!
@SeekinnsContract It really is tough for me to hear that you haven't felt the changes are of benefit to you. While the adjustment to the changes have been tough for some, we're seeing overall that it's working for the majority of customers and pros, and creating an even healthier marketplace than before. This previous post of mine in a similar thread might be helpful to read: https://community.thumbtack.com/t5/Get-hired/Bring-the-old-system-back/m-p/18700/highlight/true#M460....