@THEWIRELLC we appreciate you taking the time to share this feedback. I'll definitely pass it along! As far as you getting charged for leads that are outside of the travel preferences you have set, we definitely want to see what's going on. Our customer support team will be the best point of contact to getting that figured out quickly and efficiently for you. You can reach them at
My Tailor/Dry Cleaner, who was a real good guy...went out of business. He was a superior tailor, but he refused to hire a helper. In his last year of business, I could see the sleep deprivation on his face. I would tell him "I don't need a heart surgeon to fix a hangnail"
Many homeowners are aware that they do not need a Licensed Professional for simple things. A worn out flap at the bottom of a toilet tank. A simple light fixture or ceiling fan swap out, things like that.
I do a lot of IKEA furniture assembly. Sorry; there is no Stockholm Institute Of Putting Stuff Together...certification program.
The Thumbtack platform allows people who need simple jobs done, to find people who can do simple jobs, for a price that would be far below what a Licensed Professional (i.e. "heart surgeon") would charge. And, YES, the TT Platform also allows JP's to find Licensed, High-End specialists for complex problems.
The Thumbtack Platform also has some sort of insurance. If a TT Pro messes up, and the improperly installed flatscreen does fall of the wall, if TT chooses to re-imburse the JP for the loss, ... TT will most likely kick the Pro off the platform and go after the Pro to recover any money paid out in damages.
A lot of TT Pro's simply do not grasp the concept of needing to be competitive.
Point well made.
I will have to ask you to read into my post a bit deeper.
It is a profession to hang TVs or to install Security cameras as well as Sound.
I can assure you that a Handyman should NOT be installing Cameras, and or
Now, that being said I'm not against someone earning a living.
I'm simply saying know your profession, and do THAT not something you think you could " Wing it ".
Now, if you're still with me let's go deeper.
I said and I quote, " It's not good business for Thumbtacks reputation to allow just anyone to take on a job; that they have no business doing. "
I'm sure you can agree that your Dry Cleaner can't replace a heart.
Let's be candid; Thumbtack has more at stake here then my small complaint.
Do, you really think it's good practice to allow non-qualified Pro's
( Handymen ) to do something that is a Skill and takes time to learn.
I will be the first to say, some Handymen have good skills, but that does NOT mean in any way that they are just an open category, that can do every job asked of on Thumbtack.
My question is where is the line in the sand??
In closing, if I'm a Thumbtack client or customer, I trust that when I click on a pro; he is JUST THAT in his field.
So, Thumbtack could feel the repercussions in bad reviews or Online status, if this gets out of hand.
Now, call the Gardner, I need my A/C fixed.
THE WIRE, LLC