Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
ChefOfAllSeason
Community Veteran

Trouble with the mobile app

I have been experiencing difficulties posting photos and pdfs with my quotes. These materials are necessary to insure success. This has been ongoing for two years. My iphone is great, and all my apps are updated regularly. Customer support is baffled. I am constantly having to message customers that TT’s system is glitchy, and I will send info later. Of course, this leaves a less than favorable impression of myself and Thumbtack. I would very much appreciate some intercession of this issue. Thanks.
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5 responses
Moderator Meckell
Moderator

Re: Trouble with the mobile app

@ChefOfAllSeason can you expand more on what difficulties you're having? Are you getting any error messages?

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ChefOfAllSeason
Community Veteran

Re: Trouble with the mobile app

@Meckell: When I write a response message (or any message) the attachment option does not allow photo attachments ever. The error emoticon (red triangle with exclamation mark) appears Tap and retry does not work either.
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Moderator Kameron
Moderator

Re: Trouble with the mobile app

@ChefOfAllSeason do you happen to have a screenshot of the error that you can share with us? 

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ChefOfAllSeason
Community Veteran

Re: Trouble with the mobile app

I have trouble sending screenshots to this site. i can email next time it happens. How would that be?

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Moderator Meckell
Moderator

Re: Trouble with the mobile app

@ChefOfAllSeason if email works best for you, go ahead and send those screenshots to our support team at support@thumbtack.com and they'll be happy to help! 

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