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topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
ReeseTee
Level 7

Withholding messages and photos:

Hello: On some of the leads where I have the option to accept and pay, or decline. It seems that Thumbtack is withholding messages and pictures until after I pay. 

I am very uncomfortable with this.

unfairMay01.jpg

Occupations (1)
States
2 responses
MMM_Memories
Level 7

Re: Withholding messages and photos:

Thanks for posting this Reese.

Moderator Meckell
Moderator

Re: Withholding messages and photos:

@ReeseTee it looks like this one was a partial match. When you get a partial match, you see all of the job details. Once you accept the lead, it will take you to the Thumbtack messenger and show you any other info the customer decides to share in the messenger (which in this case is a message and attachment). We always have just shown the request details before you accept. Since you said this makes you feel uncomfortable and you feel that we're withholding information, I'll be sure to pass along your thoughts regarding this situation.