I only do personalized quotes, each and every customer is different but the same. I add something unique in their quote (and price differently) so that they see it's about them right away. It's about making their party/event special for them. It works
Yes I agree, this way they don't have to ask you questions you could have answered in your quote. That's why I love when they leave personal messages, I feel those are easier to target.
Danny, I would love to know how many quotes you are sending out, the cost of the contacts based on those quotes, and how much business you are getting from them. The only examples I have seen so far have been where the business loses far more than it gains and I would love to hear from someone who likes their ROI.
I have worked in Business / Consumer complaint departments for many, many years and I can tell you the most often heard complaint from consumers whether they are dealing with a fortune 500 company or the Father and son contractor around the corner is lack of communication.
KEEP IN TOUCH WITH YOUR CUSTOMERS.
Most people are understanding and considerate of issues that may arise if you just keep them informed and don't leave them hanging.
If you don't want to get tied up on a phone call, shoot them an email or a txt but do not ignore the problem it will NOT go away and will only fester and grow with every day that there is no communication. Even if you are just contacting them to say that you have no news but you wanted to let them know that you are working on it or that you have not forgotten them....just touch base.
No one likes to be stood up, ignored or made to feel like you just don't care. Communication is the key to any great relationship personal or business.