The water cooler

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Pro lounge > The water cooler

Client asked me to do something unethical

This client contacted me last year and asked me to do something unethical. I see the same person is back on Thumbtack trying to hire another pro. Read more
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Pro lounge > The water cooler

App issues

First time posters, but have used the service for several years.  Anyone else have a solution for the app continuing to show leads that you have archived?  I don't see these leads in the web browser, but they show up in the app for a l... Read more
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Pro lounge > The water cooler

Google search results for 'Thumbtack' setting unfair expectations for customers

Perhaps you could let the advertising department know the following: For most service providers: Cheap and High Quality are mutually exclusive.If Thumbtack wants to cater to JP’s (Job Posters, we Pro’s are the true customers) who only ... Read more
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Pro lounge > The water cooler

Marketplace Trust & Safety team

Is there a phone number and/or email for  the  Marketplace Trust & Safety team?I was given a link by email support, but not sure if that team receives information via that link, and if they do, how long before an issue is taken care of... Read more
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Pro lounge > The water cooler

Pro writing a review of customers they work with

It would be great if we the pro were able to review the customers we work with. It's clear that customers use TT for different jobs and it would be of great help to know how was the experience of the pro as well, this way pros can be a... Read more
1 Kudos
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Pro lounge > The water cooler

Why is my profile not found in search? Anyone else missing?

I just made Top Pro 2020. But now I cannot be found in any town in my area. What changed in the past week?Just today, I seached for home inspectors on Thumbtack in several neighboring zip codes including my own home town and I am not l... Read more
2 Kudos
3

Pro lounge > The water cooler

Professional Courtesy

The theme of this post is “professional courtesy.” I worked in marketing and advertising for 30 years or so prior to starting my video business full-time. In all those years, I can count on one hand the number of times I solicited a bi... Read more
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Pro lounge > The water cooler

Calendar notifications

Ok so I’m up to 3 notifications just today to keep my calendar up to date. Can you guys please fix this, it’s been a common complaint on the boards. Thanks!
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Pro lounge > The water cooler

Why can leads mark you as "Hired" without confirmation from the Pro?

I wonder why TT allows leads to "run the show" by being able to mark a pro as hired, when, in fact they have not yet been hired? I believe that the 'Hired" flag should only be "turned on" if, and only if BOTH the lead AND the pro mark ... Read more
2 Kudos
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Pro lounge > The water cooler

Interesting number of profile views

So I waited a few of weeks to make sure this was a noticeable pattern.Recently I have been getting around 400 profile views per day with my targeting on. No more no less. Every day it's in the exact range of 400-450 views. No leads rea... Read more
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