@Bateshandyman I think the solution is at least a partial refund for: A) No reply to our reply if we are asking a question (not just giving a quote). You throw out a price and they ghost you, it could be that they don't like your price. You ask for more details on the project and they ghost you, they are just tire kicking OR B) No hire of any pros on Thumbtack.
@Bateshandyman @StoriesUpSTL I can both see where you're coming from with these suggestions. When more than one customer reaches out and then doesn't get back to you I'm sure it can be easy to get frustrated or discouraged. However, Thumbtack is here to help you get leads and a possible foot in the door with those customers, but not each one will turn into a hire. I'm not sure if you were on the site before when we used to charge per every quote that was sent by a pro whether the customer responded or not. That system resulted in many more non-responsive customers for pros than the current one where the customer had to have enough interest to choose you from a list and reach out. On top of that, we're diligently working on ways to bring stronger and more accurate leads, because there's always room to improve. Even in the future when Thumbtack is at its very best, not every connection will turn into a hire. So what I ask is that you try to think of things in more of an aggregate. Out of the amount you spend on Thumbtack per month do you make a significant amount to offset the cost? If not then let's look at what we can do to improve your success rate through a combination of adjustments to your account and feedback.
@Kameron I do think of Thumbtack as an aggregate and that's why I have such a probelm with the hidden manual quotes. I know for a fact that I've had customers not see my quotes. I have to hunt these customers down on LinkedIn, explain to them how they can find my quote not in their inbox but in a different location under "Pros Who Match Your Project". If I spend $600 a month on Thumbtack and get 2 x $2000+ gigs, that's awesome, but what about the person that I wasn't able to connect with because they never saw my quote? That could have been a $4000 gig. And maybe that would have cost me only another $26. If I am one of the 5 manually sent quotes allowed, Thumbtack should make sure that the customer is aware of the quote. The whole argument for not allowing more than 5 manually sent quotes is that Thumbtack doesn't want the customer to be overwhelmed/annoyed. But I'm sort of contributing to that possible annoyance because I have to hunt them down on LinkedIn. Don't you see the irony in that? If Thumbtack put manually sent quotes in their inbox...everybody wins. The only people that are going to complain about too many Pros contacting them are the people that don't hire a pro.
I'm a top pro and when it seems like people are pushing buttons I totally agree, it is definitely frustrating! In my opinion, and I've done the research, compared to other lead generation sites there is NO CONTEST with the cost/benefit of Thumbtack as a lead service for owners. Considering that other major lead generation sites make you pay $300 + to even SIGN UP and then still charge $15-30 per lead is CRAZY considering how Thumbtack operates. Because of that, I chalk up the 1 or 2 customers clicking around to a cost of doing business, just as the people who send a random message on my website who aren't really looking to hire.
If you want to dive in a little further... are you familiar with the lead conversion rates for contractors in your area? What about from your own website (if applicable)? These are stats that small business owners need to be aware of to even know how to compare how they are doing on Thumbtack, or anywhere else for that matter. If you haven't yet, I suggest analyzing that info and comparing it to your conversation rates for Thumbtack (examine the number of leads to sales and also amount of views to leads) and figure out where the gap is. If you have a higher profile view to lead ratio than your lead to sale ratio that is telling of where the gaps are and vice versa. Also, compare these numbers to your website (if applicable) as well.
I've crunched the numbers and my ratios are continually higher on Thumbtack.