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topic id 33701: Fraudulent leads?
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
smishra
Level 5

re: Customers Who do not Pay

I was hired by a customer on Thumbtack to edit his dissertation.  He paid the first 50% upfront but has refused to pay the remaining amount after I returned his edited work back to him.  He is seeking a new editor because he claims I have not completed the editing he requested.  In other words, he wanted me to write his entire dissertation which I specifically said I do not do.

 

How are other Pros dealing with customers who do not pay?  Do we have any recourse?

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1 responses
Moderator
Moderator

Re: re: Customers Who do not Pay

Sorry to hear about the situation @smishra. We want to hear more about the situation to see what we can do to help. Please give our customer support team a call at 800-948-2034 so they can assess the situation and help you find a resolution.

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