Filter by message states (for user id: -1, login: Anonymous):
results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
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PattyB6
Level 6

something positive

I want to say something nice about Thumbtack. We can all use a bit of positivity, I think. I just called customer service to request a refund for a duplicate request where I was contacted by the customer on both pages. Not only did I get through to customer service in less than 3 minutes, the agent was great! She was friendly and went to my page right away to check the situation. She even joked that the customer had been nice enough to apologize  if she had contacted me twice! She immediately refunded the charge and asked if there was anything else she could help with and even sounded as if she meant it. It was a great experience that took me back to the way it used to be. 

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1 responses
Moderator Meckell
Moderator

Re: something positive

@PattyB6 I'm so happy to hear this. Thanks for sharing Smiley Happy

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