Charges and refunds

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Q: Why don’t you charge customers to use Thumbtack?

 

A: When customers come to Thumbtack, their money should go into your pocket, not ours. 

We understand it can be frustrating when you don’t hear back from customers, or get customers who are shopping around. We’ve heard feedback on both these issues and we’re working hard to address them. Be sure to familiarize yourself with our Price Assurance.