Below is an updated list of product changes we shipped during the month of April. We’d love to hear what you think and we want your feedback.
Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement. Have other ideas? Reply below to share your suggestion and you may see it in a future update.
Major updates for pros in April:
Customer Demo: Customers find pros like you through search results, and we now have a quick way to look yourself up and see firsthand how you show up and where you rank. The goal is to help you find ways to get in front of more of the customers you want. Take a look at the link to the demo.
Highlighting Nearby Jobs in the Lead: When leads are just outside your preferences, we now indicate that on the lead to help you better identify the ones you want most
Lead Signals: To help pros easily identify leads that are either more valuable or more likely to turn into hires we now highlight facts about the project that could be overlooked like “only contacted you”, “provided pictures”, “recurring job”, etc.
Customer notification - reminder to respond: To help remind customers that they have pros interested in their job, we are now sending a Reminder push notification 6 hours after the first pro responds (so long as the customer hasn’t responded to any other pros at that point).
Image Quality: We updated our quality and dimension criteria for images on Thumbtack and removed existing images that did not fit these guidelines. Our goal is to help you get hired, and customers want to see quality images when they're deciding who to hire. By making sure the photos in your profile are clear and high-quality, you can showcase your work in the best light. This update also helps your photos load faster, giving customers a better experience when they view your profile.
Smaller changes for pros:
Updates to prioritize relevant reviews on a pro’s service page: Reviews now show up for customers in order based on the relevance of the text in the review, so customers will see reviews most closely related to their job.