It’s all in the details. And now they’re all here. Before, pros told us it was hard to tell if a lead matched their preferences, whether they already paid for it, and what to do next to win the job. We heard your feedback loud and clear, and we made some changes.
Starting today, you'll find job details are easier to review than ever before. Some of you may have already seen this since we've been testing the experience over the last few weeks. Here's what's changed:
Actionable next steps. At the top of every lead you see why the customer reached out to you. You see immediately if customers are looking for an estimate, reply, phone call or your availability so you can plan your next move right away.
Clear job details. You'll see exactly what the customer is looking for and whether any details are out of the ordinary (like a job that falls a bit outside of your preferences), so you can take a closer look before responding to the customer. No surprises here!
Competition insights. Find out how you compare to other pros. We’ll even tell you how many pros the customer contacted to give you a better idea of the competition.
Payment transparency. You’ll see whether or not you paid (and saved 20% if you were promoted). You’ll also see how much you will pay if you accept and reply to leads that you weren’t promoted for or that don’t match your preferences.
Promoted job flags. Look for the message, “You were promoted” to learn how often your rank boost helped you catch the customer’s eye and get a new lead.
And that’s the new way you’ll get job details from customers. What do you think? Let us know if you have questions — we’d love to hear what you think of the changes.