You told us you should only pay for leads you have a real shot at winning — and we agree. That’s why we’re rolling out Price Assurance for your services with targeting preferences.
With Price Assurance, your exact match leads are eligible for:
Unread refunds. If the customer doesn’t look at your first message within 48 hours, you never really had a shot at the job. So we automatically credit the cost of the lead back to your Thumbtack balance. Look for “Read” under the messages you sent. These read receipts show you the most recent message the customer saw.
Shop around savings. If a customer contacts multiple pros from the start, it means more competition for you. We don’t think you should have to pay full price these. So the more pros initially competing, the lower the price (for everyone using targeting preferences).
Turn on your targeting preferences. You’ll pay automatically (at a 20% discount) for leads that exactly match your preferences. Learn more about targeting preferences.
Respond to leads within 4 business hours(8am - 8pm local time). If the lead is an exact match to your targeting preferences and you pay automatically, you’ll be covered by our Price Assurance.
Frequently asked questions
How will I get the unread refunds? Unread refunds and shop around savings will both be credited back to your account automatically. Check your Payments to see what you’ve saved.
When will I get my unread refund? We’ll email you when an unread refund is on it’s way. These can take 3-4 days to appear in your account.
Shop around savings are included in the lead price. You'll see the savings reflected in your Payments 15-20 minutes after you get the lead.
What else do I need to know? We're also changing the cost of leads for some services to ensure they match the quality of the lead you get. You’ll see those changes starting Monday, Oct. 28.
Price Assurance for pros carries a simple promise: when you set your targeting preferences and pay automatically for those leads, you’re protected. We’re excited to share this update with you — and stay tuned because we have more coming soon!