Below is an updated list for the month of March. We’d love to hear what you think and we want your feedback!
Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement. Have other ideas? Reply below to share your suggestion and you may see it in a future update!
Major updates for pros in March:
Refund requests right from your account: After hearing your feedback, we’re now giving pros the ability to request refunds directly from your Thumbtack account. This means you no longer have to spend time calling our support team when there is a problem with a charge. Once you dispute your charge through the Help with a charge link, you can get back to running your business while we look into your case. Then, we’ll email you in 2-3 business days to let you know if your charge qualifies for a refund under our policy. Learn more about this update here.
Smaller changes for pros:
Improved targeting: The best way to target the right customers is to set job preferences. You can get the exact kinds of jobs you want, while also getting a rank boost in search results. When you get a lead that matches your exact preferences, you’ll pay automatically and receive a 20% discount. If you don’t set your preferences, you’ll still get leads, but they may not be exactly what you want (and you’ll pay full price). Learn more about this update here.
Listing the number of pros who’ve responded: We’ve started listing the number of pros who have responded to a given job (in addition to the number of pros who have been contacted) in order to give you a more accurate picture of what’s going on. For example, if a customer contacts 5 pros and all 5 have responded, the chances of winning that job are lower than if a customer contacts 5 pros and only 1 has responded. We hope this will give you a better idea of which jobs you’re most likely to win.
Be the first to reach out: We recently added a “Be the first!” label to jobs. This label means that the customer has not yet heard back from any of the pros she reached out to. Because none of those pros responded, you could likely to be the first pro to respond, which means you have a higher chance of winning the job — but don’t wait! Other pros can see this opportunity too.
Promote lifecycle emails: We recently redid some of our email communications to help pros better understand our product and how they can be successful with Promote.
‘Check’ as an accepted payment method For those of you accepting checks, you can now make that clear to potential customers on your profile.
In case you’re curious, here are the major updates on the customer side:
Review sorting: We added the ability for customers to sort the review section on a pro’s profile by date or rating.
A “Responds Quickly” tag in results: In addition to “Great Value” and “In High Demand,” we’ve added a “Responds Quickly” tag next to some pros, which customers will see when they search on Thumbtack. These tags help customers find the right pro for their project based on what is most important to them. To increase your chances of achieving this tag, focus on responding to customers as quickly as possible. This includes accepting jobs you’re interested in and declining jobs when they’re not a good fit.
Again, we would love to hear your other ideas. Reply below and let us know what you’d like to see on this list next month.