Below is an updated list for the month of May. We’d love to hear what you think and we want your feedback!
Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement. Have other ideas? Reply below to share your suggestion and you may see it in a future update!
Updates for pros in May:
Per-day business hours: You run a tight ship. So you know how crucial it is to set a schedule and keep to it. And we know after a customer views your business hours — and sees when you’re available — you’re more likely to get hired. You told us you wanted more options when setting your availability. Based on the feedback we heard, we added the ability for you to set your business hours for each day of the week. Work the same hours each day? No problem. You can still set the same hours for the whole week. But if your availability changes day by day, we’ve got you covered. Learn more here.
Jobs tab distance filter: As many of you know, you’re now seeing more opportunities in the Jobs tab. We want to give you as many chances to get hired as possible, so that's why we’re now showing all opportunities in your category within 150 miles. However, we heard from some pros that this made it more difficult for them to sort through opportunities. Now you can filter the Jobs tab by distance, making it easier to find the right opportunities. If you don't see the new filters in the app, just upgrade your app to the newest version.
Added additional targeting preferences: We received feedback from pros like you that you want more control over the types of jobs you automatically pay for. We recently added additional targeting preferences in many services to give you more control over the jobs you pay for. Check your preferences to make sure you’ve told us which leads you want.
New leads reminder email: As a pro, you will now receive a reminder email at 5pm local time for all leads that you haven’t responded to yet. This is our way of helping you respond quickly in order to win more jobs.
Updated lead terminology: You may have noticed that some of your leads are labeled as being an “exact match.” This means that the customer’s job exactly matches the preferences you’ve set for the jobs you want to target, and so you've paid automatically for this lead. We made this change to make it easier to quickly identify and focus on the leads you’ve already paid for - the leads that are the best fit with your preferences. Spend your time on these.
Requesting reviews within messenger:We received the feedback that you could not request reviews from customers through the app. This improvement now makes it possible for pros to request a review from a customer through the messenger, right in the app. This should help you get more reviews.
Turning reviews into past projects: For eligible services, you can now turn verified reviews into past projects on your profile. This way, customers can get a better sense of the work you’ve done on Thumbtack and the great experience other customers had working with you. Just click on “Feature this project” on a review to get started!
In case you’re curious, here’s one of the updates on the customer side:
Encouraging flexible scheduling: This update allows customers to give a wider window of availability for when they want their project done, and encourages them to select more days and times when they are free. Ultimately, this makes it easier for you to find a time that works for both you and the customer, and therefore gives you a great opportunity to land the job.