It’s not always easy to drop what you’re doing and type a message to a new customer. We know you’re busy; enter saved replies.
Instead of taking the time to write the same response over and over (because, who wants to do that?), you can save your favorite responses to resend to more customers.
Let’s say you’re a DJ. The first thing customers might ask you about is a sample playlist or what equipment you provide. You know which questions you get asked all the time. And now you can create saved replies to answer those questions and cut down on your response time (and save your own time too).
Saved replies happen in your Inbox. Open any message and you’ll find a new bookmark icon (next to the paperclip) that’ll let you create, view, edit, and send saved replies.
If you’re not sure where to get started with saved replies, here are a few tips:
Look back through your messages with customers to find the common questions they ask you and which responses have worked well. If you find a gem, save it!
Type away, but keep in mind you have a limit of 500 characters. If you want to say more, let the customer know where they can go for more information or what they should do next.
Saved replies were created with you in mind, so we hope they’ll help you in your day-to-day and open the door to more conversations (and more jobs). Remember you can still personalize the message by including the customer's name or other details specific to their job.
Pro tip: don’t forget to check your Insights to see how your response time and response rate are doing once you start sending saved replies.
Have ideas on what would make a good saved reply? Share them in a comment below.