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scottz

Let’s talk about how you rank in search results

Hey there, I’m Scott! I’m a Product Manager at Thumbtack, and I work on the new search results system. Now that customers see results instantly when they search for a pro, it matters where you rank in...
by Thumbtack Employee scottz Thumbtack Employee in Get hired 55m ago
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Mariam

Requesting refunds

I need a refund. You just charged me for a flaking person who is not looking for hiring anyone. I need to talk to some Thumbtack representative not just leave message like this.
by Mariam Level 1 6 hours ago
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Luiz

Declined "Leads" charged

Since yesterday I've been charged for "leads" that I've declined. This is an absorb!!!! Almost $200 charged in my bank account for "leads" that not even fit into my schedule and that I declined right ...
by Luiz Level 5 in Pricing, payments & refunds 6 hours ago
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WOfficiant

Why we do not received from Thumbtack a client telephone number?

By not receiving from Thumbtack clients telephone numbers, it won't allow us to follow up with a text message. Today not too many people look for an email. They answer faster a text message!!! We loos...
by WOfficiant Level 5 8 hours ago
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PhilippaB

Face to face in 2018.

This past six months, we had events where pros met each other and us in the real world. Here were the best parts.We had events across the country from Los Angeles and Seattle to Atlanta and Las Vegas....
by Thumbtack Writer PhilippaB Thumbtack Writer in Pro tips 9 hours ago
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Dtexasman

Fees

Hi EveryoneI don’t mind paying for leads, but this new system does not let me know how much a potential conversion will cost me until after my card is charged. We aren’t stupid. This has to stop as ma...
by Dtexasman Level 5 yesterday
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NabilAmara

False leads

I am really getting tired of getting contacted by people and them asking my availability and that is is it i can not afford to keep spending empty money on here for no return. I like Thumbtack but thi...
by NabilAmara Level 5 in Find more jobs 12 hours ago
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PhilippaB

How to set your prices.

1. Do your research.Setting prices can be nuanced work. It all depends on different factors, from cost of materials to market demand. If the prices in your area are a mystery to you, Thumbtack’s prici...
by Thumbtack Writer PhilippaB Thumbtack Writer 12 hours ago
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LydiaH

Pricing Q&A wrap-up

Hey pros! Thanks so much for the great feedback in our pricing Q&A with Vinamrata this week. We got tons of great feedback: 1,800 posts from over 1,400 of you, and Vinamrata’s team is hard at work add...
by Community Manager LydiaH Community Manager in Pricing, payments & refunds yesterday
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CopperCreekCuts

Refund of balance in light of unilateral contract change?

Will folks who have money in their Thumbtack balance have a special exception to have those monies refunded to them if they do not want to accept Thumbtack's new 'contract'?Essentially the fact that y...
by CopperCreekCuts Level 4 yesterday
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