All discussions
Start a discussion
tatipoly

Payment, refunds

Recently I ran into problem with Budget from customers. For some reason I get introduced to the customers who's budget for the service they want is lower than  my rates. Why do I pop up in customer's ...
by tatipoly Level 5 in Pricing, payments & refunds an hour ago
3 0
3
0
TinaChristian

Requesting refunds

Hi,I am having an issue with TT refunding my account on potential clients that ghost me. I respond several times to an inquiry, but they never respond.  I talked to Eunice on Chat about this and she r...
by TinaChristian Level 4 an hour ago
6 44
6
44
KenzieL

A sign of good things (and leads) to come

Sometimes it’s not so easy to see which leads have the most potential. You’ve probably figured out your own way to spot potential from one lead to the next. Maybe it’s as simple as looking for custome...
by Thumbtack Employee KenzieL Thumbtack Employee in Product news & updates yesterday
4 18
4
18
DustiO

Keeping you in the (feedback) loop: May edition

Welcome to the first monthly feedback community post. We heard we could do a better job updating you on the status of all the great feedback you give us. We want you to know we’re listening to you, an...
by Community Manager DustiO Community Manager yesterday
7 27
7
27
Luis

Landscape business

ALL American Landscape860-605-6829
by Luis Level 1 in Get hired yesterday
0 0
0
0
needsmorecoffee

Background checks still not processing

After viewing the community forums, it looks like Thumbtack has had major issues with Checkr and the background check process. There are more than 10 pages of users having issues with it. I wonder why...
by needsmorecoffee Level 6 Saturday
2 54
2
54
FotoGazebo

Provide PROs VERIFIED Lead Contact Information

Thumbtack needs to provide PROs with the leads email address and phone numbers. Thumbtack needs to VERIFY the leads contact info by sending email and/or text message for lead to respond BEFORE proceed...
by FotoGazebo Level 5 in Find more jobs Saturday
10 15
10
15
ApplianceDr

Ghost call

I would like to comment on Ghost leads. Today I found out that I was charged almost $20. I asked the representative to tell mr about the charge to my account. I gave her the charge number logged with ...
by ApplianceDr Level 4 Saturday
5 32
5
32
DJStevie

Reviews

I'm not able to obtain a review link to send to previous customers. Why is that? Thumbtack asks for customer email and want to send a pre-written request which starts "Thanks for being a valued custom...
by DJStevie Level 11 in Get hired Friday
0 35
0
35
DJPC

Reviews Setting Defaults

I am having a very difficult time understanding how Thumbtack decides which reviews should make the "relevant" reviews list. I have 40 reviews total, 39 positive and 1 negative. Since Thumbtack has de...
by DJPC Level 2 Friday
0 1
0
1