What to do when a customer does not pay. Do I take them to small claims court or is Thumbtack have some responsibility to help?
post merged to existing conversation by moderator on 3/19/2020
Sorry to hear about this @danahershman. We want to hear more about the situation to see what we can do to help. Please give our customer support team a call at 800-948-2034 so they can begin to work with you and go over the possible options.
@danahershman I'm sorry that you had trouble getting through by phone, you may be able to try back later today. You can also wait for a response through email and our teams will get back to you as soon as they can, thank you for your patience.
@danahershman I just took a look to see that a case has been created for you to work with our Marketplace Trust and Safety team. I'd expect them to reach out by early next week at the latest. We appreciate your continued patience while our staff works to get back to you.