Working with customers

Customer service tips and resources.
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Plan > Working with customers

Customers waste my time!

Hi. I’ve been using TT as an interior designer for years. Lately I’ve had a big problem with customers who, due to their ignorance and inexperience working with a “luxury” pro, waste a lot of my time and money! A typical scenario: cust... Read more
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Plan > Working with customers

LEADS since covid19

Hello....I am a CBT Counselor and fairly new to TT, I have only been on site maybe six months. I have gotten several hires and a couple of the hires have been long term which I am thankful for.  I have experienced a couple of the probl... Read more
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Plan > Working with customers

Advice for preventing no show customers with set appointments

Hi there I come here I don’t know how they work but for me I spend almost 150$ but every time when I get a lead if we fixe appointment they don’t show up . So what can I do because Thumtack hi already take their money for lead but the ... Read more
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Plan > Working with customers

When a customer does not pay

What to do when a customer does not pay.  Do I take them to small claims court or is Thumbtack have some responsibility to help?Thank you!post merged to existing conversation by moderator on 3/19/2020 Read more
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Plan > Working with customers

Mystical creations!

Hello beautiful people! My business partner and I are Jane's of all trades! We offer several services such as, reupholstering vintage furniture, custom art pieces, photography, and tarot readings. We go above and beyond to make sure ou... Read more
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Plan > Working with customers

Ask clarification questions

When I first started using Thumbtack (maybe 5 years ago), I could ask a potential client who provided a vague description of a peoject to clarify what the proposed job was all about before saying I was interested.  Is that function sti... Read more
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Plan > Working with customers

Are you seeing an increase in potential customer ghosting you?

I am wondering if other Pros are experiencing the same level of ghosting I am seeing.  In the past 10 days, I sent 11 responses to both Opportunities and Direct Leads.  I responded within 5 minutes to most of them.  I have even sent mu... Read more
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Plan > Working with customers

How does a customer cancel their job request?

Does anyone know how a customer can cancel their job request on your dashboard if they decide not to move forward with the project? (not  due to the contractor, but because they don't want to do the project at all anymore).
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Plan > Working with customers

Reminders? What coaching is given to the Job Posters?

Recently, I have been passing on all Opportunities and all Direct Leads when the description of the work is missing. And recently, there has been a sharp increase in the number of Leads and Opportunities like this. The Job Posters are ... Read more
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Plan > Working with customers

Is reminding customers that pros pay a fee per contact a violation of the T.O.S.?

This morning I received a couple of leads where the pro picked only me. I responded within minutes and I can see that the lead read my response very quickly. However, the leads never responded back to my questions.  (There are a variet... Read more
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