Working with customers

Customer service tips and resources.
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Plan > Working with customers

Is reminding customers that pros pay a fee per contact a violation of the T.O.S.?

This morning I received a couple of leads where the pro picked only me. I responded within minutes and I can see that the lead read my response very quickly. However, the leads never responded back to my questions.  (There are a variet... Read more
3 Kudos
4

Plan > Working with customers

Low Ballers!

Okay, I am wondering if this happens to anyone else here?My Rates are Clearly Posted on My Profile, and even are Shown in the Gig Inquiry.In spite of this, I still get people wanting to haggle over my Price!My Rates are Extremely Compe... Read more
1 Kudos
4

Plan > Working with customers

Ever been Blackmailed by a customer?

Have any of you ever been blackmailed by a customer/client? We’re a small events business and came to Thumbtack after 7 years of being in business. Been on Thumbtack a year, and now TWICE we’ve been threatened with bad reviews if we di... Read more
0 Kudos
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Plan > Working with customers

Customer did not pay

Hi I have a situation did a project and customer refuse to pay to sad but real has to take her on court. She just Ad some services after we did a painting job and Them she got crazy trying to offense me and I realize that she wants thi... Read more
1 Kudos
28

Plan > Working with customers

Thumbtack Research: What customers care about (video)

At Thumbtack, we’re extremely data-driven and we conduct a lot of research to understand pro and customer needs. We learn a great deal from this research and, in the spirit of partnership, we want to share with you what we have learne... Read more
5 Kudos
2

Plan > Working with customers

Ghost call

I would like to comment on Ghost leads. Today I found out that I was charged almost $20. I asked the representative to tell mr about the charge to my account. I gave her the charge number logged with my account. It actually was the sam... Read more
7 Kudos
45

Plan > Working with customers

Distance customer chooses

I get "chosen" by people on a regular basis who then tell me, "oh, that is too far." Or they wonder why I was shown to them when I am farther than they are willing to go. The people put in willing to go 25 miles. But, they are not will... Read more
1 Kudos
3

Plan > Working with customers

Reviews

I've been on search engines now for eight years, I,ve spent lots of money, right now I'm on 5, I've maintained a five star rating for six years, the thing is, when I left those other sights, but I wasn't able to take my reviews with me... Read more
0 Kudos
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Plan > Working with customers

Not go though with their promise

I had someone offer me a job even made a appointment for me to come clean i show up no answer i call no answer i text no answer never called and told me why or anything i can'y afford to keep paying for jobs i am not getting
0 Kudos
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Plan > Working with customers

Just another scam

As a service to you, the community, I engaged an obvious scammer, just to get info to report it.  I would also submit a TT suspicious activity report, but as this came in on my phone outside of Thumbtack, there's no "Report" button.  I... Read more
1 Kudos
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