Working with customers

Customer service tips and resources.
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Plan > Working with customers

Low Ballers!

Okay, I am wondering if this happens to anyone else here?My Rates are Clearly Posted on My Profile, and even are Shown in the Gig Inquiry.In spite of this, I still get people wanting to haggle over my Price!My Rates are Extremely Compe... Read more
1 Kudos
4

Plan > Working with customers

Ever been Blackmailed by a customer?

Have any of you ever been blackmailed by a customer/client? We’re a small events business and came to Thumbtack after 7 years of being in business. Been on Thumbtack a year, and now TWICE we’ve been threatened with bad reviews if we di... Read more
0 Kudos
1

Plan > Working with customers

Customer did not pay

Hi I have a situation did a project and customer refuse to pay to sad but real has to take her on court. She just Ad some services after we did a painting job and Them she got crazy trying to offense me and I realize that she wants thi... Read more
1 Kudos
28

Plan > Working with customers

Thumbtack Research: What customers care about (video)

At Thumbtack, we’re extremely data-driven and we conduct a lot of research to understand pro and customer needs. We learn a great deal from this research and, in the spirit of partnership, we want to share with you what we have learne... Read more
5 Kudos
2

Plan > Working with customers

Ghost call

I would like to comment on Ghost leads. Today I found out that I was charged almost $20. I asked the representative to tell mr about the charge to my account. I gave her the charge number logged with my account. It actually was the sam... Read more
6 Kudos
45

Plan > Working with customers

Distance customer chooses

I get "chosen" by people on a regular basis who then tell me, "oh, that is too far." Or they wonder why I was shown to them when I am farther than they are willing to go. The people put in willing to go 25 miles. But, they are not will... Read more
1 Kudos
3

Plan > Working with customers

Reviews

I've been on search engines now for eight years, I,ve spent lots of money, right now I'm on 5, I've maintained a five star rating for six years, the thing is, when I left those other sights, but I wasn't able to take my reviews with me... Read more
0 Kudos
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Plan > Working with customers

Not go though with their promise

I had someone offer me a job even made a appointment for me to come clean i show up no answer i call no answer i text no answer never called and told me why or anything i can'y afford to keep paying for jobs i am not getting
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2

Plan > Working with customers

Just another scam

As a service to you, the community, I engaged an obvious scammer, just to get info to report it.  I would also submit a TT suspicious activity report, but as this came in on my phone outside of Thumbtack, there's no "Report" button.  I... Read more
1 Kudos
9

Plan > Working with customers

Dealing with Ghosts

In Marco's Q&A yesterday one of the questioners mentioned (and I'm paraphrasing) that the quality of leads they were paying Thumbtack for was poor and that some leads weren't even responding at all (i.e. ghosts). Marco's response seeme... Read more
24 Kudos
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